Director of Business Operations

Isaacworthub LLC

We are a fast-growing experiential and creative company delivering exceptional brand experiences across Africa.

We are recruiting to fill the position below:

Job Title: Director of Business Operation

Location: Lagos, Nigeria Hybrid

Role Type: Executive / Full-Time

Job Description

• We build massive experiences. We need the operational mastermind who builds the machine behind them.
• We are a premier, fast-scaling Experiential Marketing Agency delivering some of the most complex, high-stakes live brand activations, corporate events, and nationwide retail campaigns across the region.
• Moving parts, tight deadlines, and massive production builds are our everyday reality.
• To sustain our aggressive growth, we are appointing a Director of Business Operations.
• This is a high-level executive seat for an elite operator who can bridge the gap between creative ambition and flawless, profitable execution. You will hold the operational blueprint of the company—transforming chaos into a structured, highly efficient, and scale-ready ecosystem.

The Mission (Your Core Responsibilities)

• Orchestrate Agency Logistics & Supply Chain: Standardize and oversee the end-to-end operational workflow of all campaigns.
• This includes technical production management, nationwide field logistics, vendor verification networks, and large-scale asset procurement.
• Optimize Financial & Commercial Efficiency: Partner closely with Finance and Account Management to enforce strict project margin discipline, control agency overheads, optimize resource allocation, and implement rigorous cost-benefit analyses across all operational wings.
• Drive Process Automation & Scale: Diagnose operational bottlenecks and implement scalable frameworks, SOPs, and project management tools (ERP/CRM/Work management systems) to streamline execution from brief to post-event wrap-up.
• Risk Management & Compliance: Establish robust risk-mitigation frameworks for ground operations, field worker safety, venue compliance, insurance coverage, and regulatory adherence across multiple regional territories.
• Cross-Functional Governance: Act as the strategic connective tissue between Client Services, Creative, and Production teams to ensure accurate capacity planning, prevent team burnout, and guarantee 100% project delivery timelines.

The DNA (Who You Are)

• The Operations Veteran: You have 10+ years of operational leadership experience, with a significant portion spent managing operations, supply chains, or logistics within a top-tier experiential marketing agency, large-scale event production house, or complex FMCG logistics setup.
• The Structural Architect: You don't just fix problems; you build permanent systems that prevent them. You have a proven track record of designing corporate SOPs and scaling business divisions.
• The Rigorous Financial Discipinarian: You possess an exceptionally sharp commercial mind, capable of reading P&L statements, squeezing efficiencies out of massive multi-million Naira budgets, and handling high-stakes vendor negotiations.
• The Calm Catalyst: You thrive under intense pressure. You are an expert at navigating fast-moving crises, stoking accountability across massive project teams, and leading through influence.

What’s on Offer?

• Executive Authority: A clear mandate to reshape, structure, and modernize the operational core of a market-leading agency.
• Premium Executive Compensation: Competitive base salary, performance-driven operational bonuses (tied to agency margin retention), executive medical insurance, official vehicle, and senior leadership perks.
• Professional Stature: Direct oversight over some of the largest, most visible live event operations on the continent.

Application Closing Date

Not Specified.