Director of Business Operations and Transformation

Director of Business Operations and Transformation

United States, Washington, Redmond

Overview

With a vision to build and sell Microsoft AI, Cloud applications, services, and devices with partners, empowering every person and organization to achieve more, Global Channel Partner Sales (GCPS) drives revenue growth through partners by delivering innovative solutions at scale.

Within GCPS, the Global Partner Investments team plays a critical role in accelerating growth through strategic partner investments, incentive programs, and transformation initiatives. As the business continues to evolve, we are reimagining how work gets done by harnessing AI, data, automation, and modern operating models to increase agility, effectiveness, and business impact.

We are seeking a strategic leader to help define and lead the next phase of that transformation. This role will serve at the forefront of how Global Partner Investments adopts and scales AI-powered ways of working, helping reshape how decisions are made, how processes are executed, and how business outcomes are measured and optimized across the organization.

The leader will be responsible for the systems, governance, analytics, operational frameworks, and organizational capabilities that support Global Partner Investments and broader stakeholders’ ecosystem. They will identify opportunities to simplify complexity, eliminate manual work, modernize processes through automation and intelligent solutions, and create new approaches that enable teams to focus more time on insight, innovation, and strategic impact.

Operating at the intersection of business architecture, AI transformation, analytics, governance, and business operations, the successful candidate will combine strong business leadership with deep systems thinking and an AI-first mindset. They will leverage emerging technologies to redesign business processes, improve organizational effectiveness, strengthen decision-making through data and insights, and establish governance mechanisms that balance innovation, speed, accountability, and operational excellence.

In partnership with stakeholders across Microsoft, this leader will define and continuously evolve the operating frameworks that connect strategy, investments, execution, insights, controls, and feedback loops into a cohesive business system. As a champion for AI-driven transformation, they will help shape the future operating model of the organization, accelerating adoption of new technologies and enabling more intelligent, adaptive, and impactful ways of working.

Responsibilities

• Culture & Behavior

• You think in systems, naturally connect business strategy, organizational processes, data, technology, and talent into integrated systems that drive scale and impact.

• You bring operational rigor to complex environments, building repeatable, measurable, and scalable operating mechanisms that ensure lasting adoption and business impact.

• You have demonstrated success leveraging AI, automation, and technology to fundamentally improve how organizations operate and make decisions.

• You have a strategic transformation mindset, balancing long-term capability building with immediate business outcomes.

• You are energized by complexity and ambiguity,