About this role
About the Role The Director of Boardwalk Bowl is a leadership role responsible for ensuring the safe, efficient, and Guest focused operation of the Bowling Center, including the year round operation of bowling, party room, pro shop, restaurant, and bar. This Director serves as the primary Bowl Manager on Duty and is responsible for the training and development of the MOD team. The Director of Boardwalk Bowl models exceptional Guest service and assures that Team Members provide excellent service to Guests and Team Members at all times. What You'll Do
- Provide strategic and day-to-day leadership for the Boardwalk Bowl, restaurant, bar, party room, and pro-shop.
- Ensure all operational areas meet or exceed standards for safety, efficiency, cleanliness, and Guest satisfaction.
- Serve as the primary Manager on Duty (MOD), overseeing operations, coordinating cross-departmental communication, and responding to operational needs in real time.
- Handle the most difficult Guest service situations.
- Foster a team-oriented leadership style and coordinate operations between departments in a fast-paced environment. What We're Looking For
- 5+ years progressive leadership in attractions/hospitality.
- Ability to manage multi-department operations.
- Must obtain CA Food Handler or ServSafe within 30 days of hire, or show proof of existing CA Food Handler card and/or ServSafe certification.
- Valid California driver license and required auto insurance if vehicle used.
- Able to work flexible hours including nights, weekends and holidays.
- Background in Operations Management within an attractions or closely related field.
- Demonstrated ability to lead cross-department teams and maintain high standards of guest service.
- Flexibility to work shifts 7 days per week between 8:00 AM and 2:00 AM, including weekends and major holidays. Compensation & Benefits
- Salary range: $104k-$130k per year.
- Onsite, full-time position with the Santa Cruz location.
- Requires compliance with food safety certifications within 30 days of hire.