About this role
Director - IT, Networks, Servers and Telecom
- Job Type Full Time
- Qualification BA/BSc/HND , Professional Certificate
- Experience 10 years
- Location Nairobi
- Job Field ICT / Computer
Key Responsibilities
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Develop and execute the enterprise infrastructure, network and telecommunications strategy aligned to business objectives.
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Lead the design, implementation and management of network, server, cloud and telecommunications environments across multiple sites.
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Ensure high availability, performance and reliability of critical technology infrastructure supporting contact centre operations.
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Drive infrastructure modernization, cloud adoption and technology transformation initiatives.
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Lead cybersecurity, disaster recovery and business continuity programs to safeguard business operations.
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Establish and maintain infrastructure governance, standards, policies and compliance frameworks.
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Manage strategic relationships with telecom providers, technology vendors and managed service partners.
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Oversee infrastructure capacity planning to support business growth, client onboarding and operational scalability.
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Monitor technology performance, service levels and operational risks, implementing continuous improvement initiatives where required.
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Lead and develop high-performing infrastructure, network and telecommunications teams.
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Qualifications & Experience
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Bachelor’s degree in information technology, Computer Science, Telecommunications Engineering, Electrical Engineering or a related discipline.
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Bachelor’s degree in information technology, Computer Science, Telecommunications Engineering, Electrical Engineering or a related discipline.
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Professional certifications such as Cisco (CCNP/CCIE), Microsoft Azure, AWS, ITIL, CISSP, CISM, VMware, Huawei or equivalent industry certifications are desirable.
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Minimum of 10 years' experience in IT infrastructure, networks, telecommunications or technology operations, with at least 5 years in a senior leadership role.
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Proven experience leading enterprise-scale network, server, cloud and telecommunications environments within a contact centre, BPO, telecommunications or similarly complex operational environment.
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Strong expertise in enterprise networking, voice infrastructure, cloud technologies, data centres, servers and cybersecurity.
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Demonstrated success delivering large-scale infrastructure transformation and modernization initiatives.
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Experience managing technology vendors, service providers and complex technology contracts.
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