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Director, Innovative Customer Data Product Lead

Novartis
Remote (United States) Posted Aug 21, 2026
Remote

About this role

Job title: Director, Innovative Customer Data Product Lead

Original description: REQ-10086342

Aug 21, 2026

USA

LI-Remote

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 20% travel.

Job description summary

This Director, Innovative Customer Data Product Lead, sits within Data Products and Foundations, under Data Partnerships, Innovation and Products. The role reports to the Executive Director, Innovative Data Offerings and Products and partners closely with DEO (Data Enablement Organization) to execute the strategy set for trusted, reusable, AI-ready data products.

This role owns customer-facing data products across payer, HCP, omnichannel, and engagement domains, defining the vision, roadmap, prioritization, adoption plan, and value measures needed to improve customer targeting, segmentation, omnichannel orchestration, field execution, payer insights, and engagement performance. The Director will ensure products are defined in innovative ways that go beyond datasets, embedding business meaning, rules, metrics, lineage, metadata, and context so they can be reused by business users, analytics teams, and AI-enabled solutions.

About the Role

Key Responsibilities

  • Own the product strategy, roadmap, prioritization, and lifecycle management for Payer, HCP, Omnichan

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