Director, Infrastructure & Security Delivery

Description

• At Zelis, we Get Stuff Done. So, let’s get to it!

• A Little About Us

• Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

• At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

• A Little About You

• You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

• Position Overview

• The Director, Infrastructure & Security Delivery is responsible for transforming and leading technical delivery across the Enterprise Infrastructure and Information Security portfolios within Zelis’ Engineering, Data, and Infrastructure (ZEDI) department. Working closely with senior leaders in Enterprise Infrastructure, Information Security, and the Senior Director of Product Operations & PMO, this role will assess current delivery frameworks, operating models, and practices and establish a modern, scalable approach that improves delivery predictability, transparency, speed, quality, and business outcomes.

• This role leads, mentors, and grows a team of Technical Team Execution Leads responsible for driving process excellence across the full delivery lifecycle—from demand intake, prioritization, and planning through execution, implementation, operational transition, and outcome measurement. The Director will establish consistent delivery standards while ensuring practices remain adaptable to the needs, maturity, and technical complexity of each portfolio.

• The Director serves as a strategic partner and trusted advisor to senior Infrastructure and Information Security leaders. This individual will translate technical strategies, roadmaps, risk priorities, and modernization goals into executable portfolio plans with clear outcomes, ownership, dependencies, capacity requirements, and decision points.

• The successful candidate will bring significant experience transforming technical delivery organizations in fast-paced, highly matrixed environments. The role requires expertise across traditional, Agile, hybrid, product-oriented, and continuous delivery models, along with deep technical knowledge of modern infrastructure, cloud, cybersecurity, and operational resilience practices. This leader will be instrumental in helping Zelis adopt AI-first, cloud-native, and secure-by-design ways of working.

Key responsibilities

• Assess current delivery capabilities, frameworks, governance practices, tools, and operating rhythms across Enterprise Infrastructure and Information Security; define and execute a roadmap to improve delivery maturity.

• Establish a consistent, scalable delivery operating model spanning demand intake, evaluation, prioritization, planning, execution, implementation, operational transition, and benefits realization.

• Provide strategic oversight for complex infrastructure, cybersecurity, resiliency, governance, architecture, and enterprise technology initiatives.

• Translate technical roadmaps, security risks, regulatory obligations, and modernization priorities into realistic portfolio plans with clear scope, milestones, ownership, capacity requirements, dependencies, and outcomes.

• Lead, mentor, and develop Technical Team Execution Leads; establish clear performance expectations, career paths, and succession plans.

• Serve as the primary delivery partner to senior leaders in Enterprise Infrastructure and Information Security, advising on portfolio health, delivery feasibility, investment priorities, capacity, sequencing, and organizational readiness.

• Establish portfolio governance, delivery standards, operating rhythms, and decision-making forums appropriate to the scale, complexity, and risk of the work.

• Drive portfolio prioritization and resource alignment based on business value, security exposure, operational risk, architectural direction, regulatory requirements, and available capacity.

• Identify and resolve systemic delivery risks, technical dependencies, resource constraints, and organizational impediments; escalate issues with clear business impacts and recommended mitigation options.

• Define and use delivery metrics to improve predictability, throughput, quality, aging work, dependency health, risk visibility, stakeholder confidence, and realized outcomes.

• Provide concise executive-level reporting on progress, risks, decisions, resource needs, roadmap impacts, and strategic trade-offs.

• Partner across Infrastructure, Information Security, Enterprise Architecture, Engineering, Product, Compliance, Finance, Operations, and business teams to coordinate cross-functional delivery and clarify accountability.

• Ensure initiatives align with enterprise architecture standards, security policies, operational controls, regulatory requirements, audit expectations, and long-term platform strategy.

• Advance AI-enabled delivery, cloud-native architecture, infrastructure as code, DevSecOps, secure-by-design, platform engineering, automation, and continuous delivery practices.

• Build a high-performing delivery culture grounded in accountability, transparency, collaboration, innovation, continuous improvement, and measurable outcomes.

• Establish post-implementation reviews and feedback mechanisms to capture lessons learned, measure benefits, and continuously improve delivery practices.

• Perform other duties as assigned.

• Technical Domain Knowledge

The ideal candidate will possess strong knowledge across several of the following areas:

• Enterprise infrastructure, including public and private cloud, networking, compute, storage, databases, identity, end-user technology, observability, and environment management.

• Cloud architecture and delivery practices across AWS, Azure, or comparable enterprise cloud platforms.

• Cloud-native technologies and patterns, including containers, orchestration, microservices, APIs, platform engineering, infrastructure as code, policy as code, and automated provisioning.

• Information security capabilities, including identity and access management, privileged access management, vulnerability management, data protection, threat detection, incident response, security operations, and security control implementation.

• Cybersecurity principles and practices, including Zero Trust, least privilege, defense in depth, secure-by-design, continuous control monitoring, and DevSecOps.

• Infrastructure reliability and resilience, including disaster recovery, business continuity, high availability, capacity management, service management, and site reliability engineering.

• Enterprise architecture, solution design, integration patterns, technology standards, platform modernization, and architecture governance.

• AI-first operating practices, including responsible generative AI adoption, intelligent automation, AIOps, delivery analytics, and AI-assisted planning and decision support.

• IT governance, risk management, regulatory compliance, policy implementation, control tracking, and audit response.

• Enterprise delivery and portfolio management platforms such as Jira, Jira Align, Azure DevOps, ServiceNow, Planview, or comparable tools.

• Healthcare technology, regulated environments, data protection, privacy, and PHI/PII considerations.

• Professional Experience/Qualifications

• Minimum of 12 years of experience delivering IT infrastructure products, platforms