About this role
About the Role Director, GBM Onboarding will lead a global team responsible for KYC, AML, derivatives, and margin onboarding activities across Global Banking & Markets. You will ensure consistent, compliant, and efficient onboarding practices across jurisdictions, while driving process standardization, regulatory alignment, and an improved client experience. What You'll Do
- Lead global onboarding operations across KYC, AML, derivatives, and margin processes for GBM clients
- Oversee end-to-end onboarding activities across jurisdictions, ensuring alignment with enterprise standards and regulatory requirements
- Act as an escalation point for complex onboarding issues, coordinating with internal stakeholders to drive timely resolution
- Partner with regional and global teams to deliver consistent and compliant onboarding outcomes across markets
- Drive standardization of onboarding processes across GBM jurisdictions, improving efficiency and client experience
- Lead the design and implementation of process enhancements and technology solutions to streamline onboarding workflows
- Contribute to the development of centralized onboarding models, including hub structures and automation initiatives
- Ensure operational execution aligns with GBM KYC & Derivatives Program policies, regulatory requirements, and internal controls
- Support regulatory and system-driven change initiatives, including defining business requirements, testing, and implementation
- Oversee onboarding capacity, workflow allocation, and performance across global teams
- Support hiring, staffing, and development of onboarding teams across regions
- Maintain strong alignment with internal stakeholders across Front, Middle, and Back Office functions
- Drive continuous improvement through process optimization, regulatory adaptation, and evolving business requirements What We're Looking For
- Graduate degree in Finance, Business, Economics, or a related field