About this role
What you’ll be doing
- Act as the primary contact for hotel owners and management teams
- Analyse hotel performance data to identify opportunities and implement improvement strategies
- Conduct regular business reviews and develop actionable operational plans
- Support hotels in improving revenue, guest satisfaction (OSAT, NPS), and brand engagement
- Strengthening owner relationships
- Build strong partnerships with ownership groups, asset managers, and stakeholders
- Support retention, renewals, and overall owner value proposition
- Collaborating with internal teams (Revenue, Sales & Marketing, Finance, Legal, HR) to deliver results
- Lead operational excellence & compliance
- Ensure hotels meet brand standards, quality assurance, and training requirements
- Support the rollout of Wyndham tools, systems, and initiatives
- Drive improvements in product, service, and guest experience
- Support new hotel openings
- Partner with the openings team to deliver best-in-class hotel launches
- Provide pre-opening guidance and on-site support
- Ensure commercial strategies and operational readiness are in place
- Work closely with Revenue and Sales teams to improve RevPAR and top-line performance
- Identify revenue opportunities and support hotel-level execution
- Analyse guest feedback and performance data to enhance results
Why this role is exciting
- Directly influence hotel performance and enhance owner value across a diverse and dynamic region
- Collaborate with a wide range of stakeholders, including international hotel operators and ownership groups
- Gain exposure to a varied portfolio spanning multiple brands and market segments
- Play a key role in supporting and overseeing new hotel openings
- Operate in a high-visibility position within a leading global hospitality company
- Thrive in a dynamic environment offering travel, cross-functional collaboration, and strategic impact
What we’re looking for
- Proven experience in hotel operations or franchise operations within an international brand
- Strong understanding of hotel performance metrics, revenue management, and guest experience
- Excellent stakeholder management and influencing skills
- Ability to analyse performance data and translate insights into action
- Strong communication, presentation, and leadership capabilities
- Commercial