Director, Financial Operations

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

The Director, Financial Operations works closely with the VP, Corporate Controller and cross-functional leaders to develop and execute the Company’s end-to-end financial operations strategy and is responsible for the order-to-revenue governance. This role leads the teams, processes, systems, and internal controls supporting order booking, order processing, SKU management, and revenue recognition. The position ensures customer orders are accurately structured, validated, booked, processed, and translated into timely and accurate financial results in accordance with Generally Accepted Accounting Principles, including ASC 606. The Director partners with Sales, Finance, Operations, Legal, IT, and Field personnel to resolve complex transactions, improve data quality, standardize workflows, and scale operations to support organic growth, new solutions, and acquisitions. The role also provides leadership over operational performance, policy governance, process improvement, and the design and refinement of controls across the order-to-revenue lifecycle.

Responsibilities

• Essential Functions

• Leads the overall strategy, organization, tools, internal controls, and infrastructure for Financial Operations to support the Company’s growth objectives

• Oversees the end-to-end order booking and order processing lifecycle, including order validation, contract and pricing review, system entry, approvals, issue resolution, backlog management, and timely handoff to billing and revenue teams

• Establishes and monitors booking policies and controls to ensure orders are complete, accurate, authorized, and aligned with contractual terms, accounting requirements, and Company policy

• Owns SKU management and governance, including SKU creation, maintenance, rationalization, product hierarchy, pricing attributes, revenue and cost mappings, and coordination of new product and service launches

• Partners with Sales, Sales Operations, Product, Legal, IT, Finance, and Field personnel to resolve order, pricing, SKU, and contract issues and improve first-time-right processing

• Reviews and assesses complex customer arrangements for appropriate revenue recognition under ASC 606 and serves as the primary escalation point for revenue accounting matters

• Ensures revenue is recognized completely, accurately, and timely, including the identification of performance obligations, allocation of transaction price, gross-versus-net assessments, and accounting for contract modifications

• Prepares and/or reviews accounting memoranda supporting the Company’s conclusions for material and complex revenue arrangements

• Develops operational metrics and reporting for booking accuracy, processing cycle time, backlog, exception rates, SKU quality, billing readiness, revenue close, and other key performance indicators

• Standardizes and simplifies processes across the Company’s solutions and revenue streams, using automation and system enhancements to improve scalability, data integrity, and the customer experience

• Leads the assessment, design, implementation, and ongoing monitoring of internal controls across the order-to-revenue lifecycle

• Trains and develops Financial Operations personnel and provides guidance to cross-functional stakeholders on booking, order processing, SKU governance, and revenue recognition requirements

• Supports financial due diligence for acquisitions and leads the integration of acquired order management, SKU, and revenue recognition processes

• Maintains current policies and procedures as the Company, its offerings, and its revenue streams evolve organically and through acquisitions

• Additional Specific Duties and Responsibilities

• Owns month-end and quarter-end operational readiness for bookings, billing, deferred revenue, unbilled revenue, contract assets and liabilities, and related reconciliations

• Coordinates system and master-data changes with IT and business stakeholders and participates in testing, implementation, and post-launch support

• Reviews service-level performance, identifies root causes of exceptions, and drives corrective action and continuous improvement

• Supports internal and external audits and provides documentation related to bookings, order processing, SKU governance, revenue recognition, and associated controls

Qualifications

• Required Qualifications

• 10+ years of progressive experience in financial operations, order management, revenue accounting, or a related finance function, including leadership experience in the IT services industry

• Undergraduate degree in Accounting, Finance, Business, or a related field

• Strong knowledge of end-to-end order-to-revenue processes, including order booking, order processing, product and service master data, billing readiness, and revenue recognition

• Working knowledge of ASC 606, including identifying performance obligations in multi-solution agreements, allocating transaction price, assessing gross-versus-net presentation, accounting for Cloud-based and SaaS solutions, and evaluating costs to fulfill and costs to acquire

• Experience with SKU governance, master data management, enterprise resource planning and configure-price-quote systems, and financial systems and process implementations

• Demonstrated ability to design scalable processes, establish operational metrics, strengthen internal controls, and lead cross-functional improvement initiatives

• Excellent written and verbal communication skills, with the ability to explain complex operational and accounting matters to diverse audiences

• Detail-oriented leader with experience building, developing, and managing high-performing teams

• Ability to manage multiple priorities, make sound decisions, and operate effectively in a fast-paced, evolving environment

• Desired/Preferred Qualifications

• Certified Public Accountant or other relevant professional certification

• Master’s degree

• Experience leading order-to-cash transformation, automation, or enterprise system implementation initiatives

Additional Information

C1 BENEFITS* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

• RX Home Delivery

• HSA with Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent Care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid or optional Self-paid)

• Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance for team member, spouse and child

• Voluntary Accidental Death for team member and spouse Legal/ID Theft Plans TeleHealth Wellness via Omada Health (healthy living solution) Travel Assistance* Business Travel Accident Coverage

• Medical for foreign travel coverage

• Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off

• 10 Holidays

• Summer Sizzle

• On Demand Pay (Daily Pay)

Work EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO StatementC1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster)

Pay Range

$155,000 - $185,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.**

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Right to Work**: Right to Work Poster