Director, Education Operations

Director, Education Operations

Position Title: Director, Education Operations

Employment Type: Full-Time Staff | Non-Union

Annual

Salary

Range: $120,000 - $130,000

Division: Education

Reports To: Vice President, Education

Location: 2180 Yonge Street, Toronto, ON

TVO Media

Education

• Group (TVO) is devoted to inspiring learning that changes lives and enriches communities. We are an internationally recognized digital learning organization that strives to engage, inform, and educate Ontarians of all ages.

• What we’re looking for

• Learning can open doors and change lives. At TVO, we bring that belief to life through engaging content, services, and technology for learners across Ontario. As we work toward becoming a globally recognized digital learning organization, we need a leader who can turn bold ideas into strong, sustainable operations.

• TVO Education supports learners at every stage. TVOkids sparks curiosity in young children and families. TVO Learn and Mathify support students and educators. TVO ILC creates pathways for secondary students and adult learners. Together, these programs form a powerful continuum of learning across Ontario.

• Digital education is moving quickly, and so are we. Learner needs, technology, and expectations for impact continue to evolve. TVO Education needs smart, connected operations that help great programs thrive. This is an exciting opportunity for a strategic, entrepreneurial leader who enjoys making complex things work better. The Director, Education Operations will connect strategy, performance, finance, data, and accountability across TVO Education, building the operational engine that helps the portfolio adapt, grow, and deliver greater impact.

• The Role

• Reporting to the Vice President, Education and working alongside the Director team, the Director, Education Operations leads learner and customer experience, portfolio operations, business planning, financial stewardship, and data and analytics across TVO Education. The Director turns strategy into coordinated plans, strengthens performance intelligence, and collaborates with Growth on revenue diversification and sustainable growth. The role also supports the Vice President, Education in developing and stewarding strategic education partnerships and external relationships through operational insight, financial analysis, implementation planning, and performance measurement.

• This role calls for an entrepreneurial mindset, strong business judgment, confidence with data, and a collaborative approach. Rather than managing education programs directly, the Director creates the systems, insight, and operating conditions that help the portfolio work smarter and deliver greater impact.

• How you will make an impact

• Portfolio Strategy, Planning & Performance: Develop and operationalize a multi-year portfolio strategy that connects TVO ILC, TVO Learn, Mathify, and TVOkids to TVO’s mission and long-term sustainability. Work with the Vice President, Education and Director team to align business and operational planning with program priorities and the educational mission. Collaborate with the Vice President, Growth and Growth team to assess revenue diversification, licensing, partnership, and earned-revenue opportunities, providing the analysis and business cases needed to inform decisions. Connect Education priorities and operational requirements to TVO-wide growth, communications, marketing, technology, and data strategies. Monitor changes in education policy, public funding, and digital learning, and assess the implications for TVO Education’s strategy and financial position.

• Data, Impact & Accountability: Build and lead TVO Education’s performance intelligence function, establishing the governance, tools, and processes needed for reliable, actionable portfolio information. Work with the Vice President, Education, the Vice President and Chief Technology Officer, and internal teams to develop accessible dashboards for learner outcomes, reach, engagement, completion, service quality, revenue, equity, and return on investment. Embed evidence-informed decision-making across strategy, investment, resource allocation, and program development. Lead impact measurement and reporting that meets Ministry, funder, and Board expectations and clearly communicates learner impact. Work with Technology, Finance, Legal, and Research to strengthen data integration, access, and long-term sustainability.

• Integrated Operations & Organizational Effectiveness: Improve portfolio-wide operating models, governance, standards, service expectations, and workflows. Clarify decision rights, resolve inefficiencies, and strengthen the quality and reliability of program delivery. Manage TVO Education’s portfolio-level operating budget, giving the Vice President, Education a clear view of performance, cost drivers, risks, commitments, and future resource needs. Establish consistent service standards focused on learner and customer experience, accessibility, quality, and continuous improvement. Lead annual and multi-year business planning, government reporting contributions, risk management, and strategic priority-setting within TVO’s broader planning cycle. Collaborate with People & Culture and Education leaders on workforce planning, role clarity, recruitment, staff development, retention, and future capabilities.

• Growth Strategy, Funding & Operational Advisory: Collaborate with Growth on government funding strategies, contributing portfolio priorities, operational analysis, implementation requirements, risks, and accountability measures. Support the Vice President, Education and collaborate with Growth on partnership strategy by providing portfolio insight, feasibility analysis, and implementation and performance requirements. Provide financial and operational analysis for earned-revenue, licensing, cost-recovery, and scalable program models, ensuring alignment with TVO’s educational priorities and public-interest mission. Prepare the operational, financial, risk, implementation, and performance components of funding applications, investment proposals, and Education partnership business cases.

• Cross-Portfolio Leadership & Collaboration: Contribute to Education strategy, planning, resource decisions, risk management, and organizational change. Build trusted relationships with Directors and program leads, so operational functions serve program needs. Connect Education priorities with Media, Growth, Technology, Finance, People & Culture, Legal, Research, Communications, and Marketing. Support the Vice President, Education in engagement with Ministry contacts, sector collaborators, funders, and prospective partners through evidence, analysis, and implementation advice.

• What you will bring to TVO

• A postsecondary degree in business, commerce, public administration, data analytics, public policy, education leadership, or related field is required. A graduate degree, professional designation, or equivalent is a strong asset. An equivalent combination of education and significant relevant leadership experience will be considered.

• The Person

• We are looking for a practical, strategic leader who enjoys bringing clarity to complexity and can move easily between big-picture thinking, performance information, and collaborative decision-making. They will be: Entrepreneurial and outcomes-driven, with a strong instinct for priorities and action. Fluent in data and analytics, able to turn complex information into useful insight. Collaborative and generous, measuring success by what they enable others to achieve. Decisive and practical, able to move forward without perfect information. Committed to equity, inclusion, and accessibility in strategy, data, resource decisions, and measures of learner impact. Energized by TVO’s mission and the future of public digital education.

• Leadership

Experience

• Significant leadership experience in business strategy, portfolio management, and operations leadership within an education or digital learning context. The person will also have demonstrated ability to build cross-functional partnerships, scale programs, and drive impact.