Director - Drive-Thru/ Front Counter/ Hospitality

About the Role The Director - Drive-Thru/ Front Counter/ Hospitality is a restaurant leadership role at Chick-fil-A in Palm Beach County. The position supports all aspects of the business and will work across Front of House and Back of House, starting in training with a pathway to Director as leadership skills are demonstrated. This role emphasizes servant leadership, team development, and delivering exceptional guest service in a single-unit restaurant. What You'll Do

• Co-create with the Director Team the long-term vision for sales growth and profitability.
• Oversee coordination of Front of House operations (Drive-Thru, Hospitality, Delivery) and Back of House operations (Kitchen, Food Prep, Food Safety).
• Ensure customers first and satisfaction mentality at all times.
• Engage in immediate problem resolution and short-term plans to correct critical issues.
• Drive financial performance and provide feedback to the kitchen and suggest operational actions required to achieve financial targets.
• Promote unity among all team members and leadership through effective and timely communication of vision, weekly events, key elements of the business plan, etc.
• Meet weekly with the Director Team to strategize on how to move the front of the house forward.
• Help shepherd the responsibility of leading and training to help excel them to the next level.
• Help create unity amongst the front of house team.
• Maintain a level of cleanliness in the dining room and front counter that our Chick-fil-A guests have come to expect.
• Coordinate with the HR/Training director to determine the needs of training in the front counter and dining room.
• Responsible for recruiting and filling their position before they can be promoted forward.
• Maintain healthy relationships with all levels of leadership.
• Coach and mentors team members to aspire to live out the restaurant’s core values and mission statement.
• Ability to speak and communicate intelligently about processes, best practices, and the business.
• Serves shift leaders and willingly works to SERVE them.
• Servant leader, team oriented, with a passion for people and to deliver top-notch service.
• Well organized with excellent verbal, written, and electronic communications skills.
• Must possess the ability to drive and manage change consistently.
• Role model for people to look up to and aspire to be like.
• Associate’s degree or at least 2 years of solid quick service leadership experience.
• Skills in detailed execution, follow-through, and Pathway adherence. What We're Looking For
• Multiple years of high-level quick-service leadership experience.
• Associate’s degree or 2+ years QSR leadership.
• Strong communication, organization, coaching, and change-management skills.
• Ability to drive and manage change consistently.
• Details to focus on the little things (ex. Follow Pathway 100% 100% of the time).
• Influence to create other leaders around them.
• Delegation to achieve results as a team.
• Sense of Urgency. Compensation & Benefits
• Salary: $23-$25 per hour (USD).
• Sundays Off.
• Access to Health Insurance.
• Paid Vacation.
• 401k Contributions (after 1 year).
• Access to Scholarships at $2,500 per year.
• Discounts to Restaurants, Stores, Theme Parks, Gyms, Theaters, Hotels, Sporting Events, etc.
• Free Meals.
• 90% Food Discount for Family Members.
• Positive Work Environment.
• Work schedule: 10 hour shift; Weekend availability; Monday to Friday; Holidays; Day shift; Night shift; Overtime.
• Supplemental pay: Bonus pay; 401(k) matching; 401(k) Life insurance; Dental; Vision; Paid time off; Health insurance; Flexible schedule.