About this role

Director, Customer Success (Connection Networks)

Remote

Customer Success Organization – Customer Success Management /

Full Time /

Remote

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Why Redox?

Customer Success Director, Network Connections

Give an example of converting a customer/provider relationship into a tangible business outcome (reference, introduction, upsell, etc.). How did you make that happen?✱

Tell us about a relationship you've managed with hospital or health system IT/integration teams (not clinical or commercial buyers). What made that relationship effective?✱

What's your experience with healthcare data exchange (HL7, FHIR, EHR integrations, etc.), and how comfortable are you discussing HIPAA-relevant considerations with technical stakeholders?✱

Describe a time you built a function, process, or relationship program from scratch with no existing playbook. What did you prioritize first, and what would you do differently?✱

How do you currently use AI tools (e.g., Claude) in your CS/AM workflow - for research, call prep, or reporting? Give a specific example.✱

U.S. Equal Employment Opportunity information (Completion is voluntary and will not subject you to adverse treatment) Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

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Race Select ...Hispanic or LatinoWhite (Not Hispanic or Latino)Black or African American (Not Hispanic or Latino)Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)Asian (Not Hispanic or Latino)American Indian or Alaska Native (Not Hispanic or Latino)Two or More Races (Not Hispanic or Latino)Decline to self-identify

Hispanic or Latino A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.

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Black or African American (Not Hispanic or Latino) A person having origins in any of the black racial groups of Africa.

Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.

Asian (Not Hispanic or Latino) A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.

American Indian or Alaska Native (Not Hispanic or Latino) A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.

Two or More Races (Not Hispanic or Latino) All persons who identify with more than one of the above five races.

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Director, Customer Success