Director, Customer Data Engineering

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Position

Director, Customer Data Engineering

Full time

Location

2 Folsom Street, San Francisco, California, US 94105

About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture. Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers. Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement. We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world. We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.

About the role

The Customer Data Engineering Director will implement data strategies that enable Gap Inc to better manage our customer data with a goal to provide a comprehensive view of the customer, improved business decision making through quicker insights and adherence to compliance and privacy needs. This role will report into the Sr. Director of Customer Data Engineering and will be a part of the team responsible for reharmonizing, standardizing, and streamlining enterprise customer data with ownership of the business data layer working in partnership with data governance, data product management and marketing data teams.

What you'll do

• Relevant technology professional experience in Technology, with a concentration in Customer Data Management & Marketing Technology integration

• Strong experience in managing customer data for fashion retailers

• Strong experience in data engineering, data platforms, data strategy consulting, or equivalent data management experience

• Experience in operationalizing data privacy, compliance and governance initiatives

• Experience with cloud-based platforms like Azure/GCP/AWS specializing in the related data stack within including consumption patterns like data products, data marts, universal semantic layers

• Experience working across global teams spanning multiple time zones and geographies

• Ability to collaborate effectively with various functional partners to probe/ask questions, gather required information for analyses, and participate as a value-added cross-functional partner

• Experience operating in a fast-paced environment driven by senior leadership requests and evolving business needs

• Ability to manage workload with limited guidance; effective managing to expectations and ability to scope/prioritize work with relatively high independence

• Retail Experience is a must have

• Strong verbal and written communication skills

• Strong analytical, problem solving, and multi-tasking skills

• Customer focused and Solutions Oriented mindset

• Who you are

• Drive the data integration plan with internal stakeholders, vendors, partners, 3rd party teams

• Implements processes for active stewardship of data, including active management of metadata and oversight of data processes and flows

• Collaborate with the team to ideate and prototype new data opportunities

• Be accountable for the quality of our core data set and make improvements each sprint

• Lead the business engagement and agreement on business-wide data standards

• Ownership of all data enrichment, maintenance investments

• Key driver in data warehouse and business intelligence investment strategy

• Customer data evangelist – proactively seek new and improved ways for data to drive more differentiated, dynamic, cross-channel touch point opportunities for Users

• Internal expert on customer Data Security and Privacy policies and practices

• Business Lead on all data-related acquisition and divestiture activities

• Build and maintain a strong technical team through effective recruiting, training, coaching, team building, and succession planning.

• Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. One of the most competitive Paid Time Off plans in the industry.

• Employees can take up to five on the clock hours each month to volunteer at a charity of their choice.

• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.

• Employee stock purchase plan.

• Medical, dental, vision and life insurance.

• See more of the benefits we offer.

• For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

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Location

Get Directions San Francisco, home to our brands and people San Francisco has always been a hub for artistry and innovation—and for 55 years, it has inspired Gap Inc. as the home of our brands and people. Creativity is woven into our legacy, and we’re proud to continue supporting the local community that fuels it. Through our partnership with Nest and the Makers United SF program, we’re working to bridge opportunity gaps for local creatives, giving them a platform to showcase their work and thrive. With the right support and visibility, today’s makers could become the next generation of influential talent.

Championing pathways to growth At Gap Inc., we believe everyone deserves the opportunity to build a brighter future, and we’re proud to be recognized as an Employer of Choice by American Opportunity Index. As one of the largest employers of entry-level talent, we recognize the barriers underrepresented communities face. We’re committed to bridging the opportunity gap by providing access to better jobs and creating pathways for growth, empowering our employees to contribute to our legacy—impacting not just retail and fashion, but also shaping culture.

A day in the life with Zac Posen Step inside a day in the life at Gap Inc. HQ with Vogue and our Creative Director, Zac Posen. This behind-the-scenes gives a peak into a day at 2 Folsom including design meetings, creative reviews, and a stop in San Francisco's iconic Chinatown. Get a glimpse at the creativity, collaboration, and culture of our house of iconic American brands. Learn more Sign up for Job Alerts Customize your alerts by adding your interests.We'll send you weekly emails letting you know when new opportunities open up.

Brand AllOld NavyGapBanana RepublicAthletaGap Inc.