About this role
About the Role Hello Heart is seeking a strategic, customer-focused Director, Client Strategy and Growth to lead client initiatives that accelerate adoption, retention, and expansion of our digital health platform across enterprise clients. You will partner with Client Operations & Strategy, Growth, Sales, Product, and Legal to shape the client strategy and drive measurable growth. What You'll Do
- Lead the development and execution of client strategy and growth initiatives across strategic accounts.
- Partner with Client Operations & Strategy, Growth, Sales, and Product to drive adoption, expansion, and cross-sell opportunities.
- Define success metrics, build dashboards, and report on outcomes; develop multi-quarter account plans and growth roadmaps.
- Foster strong cross-functional relationships with Product, Legal, Finance, and Customer Success to ensure client outcomes and risk management.
- Collaborate on go-to-market strategies, value-based packaging, and client success programs to accelerate revenue growth. What We're Looking For
- 8+ years of experience in client strategy, partnerships, or growth, preferably in healthcare, health tech, or software.
- Proven track record of driving revenue growth, client retention, and expansion within enterprise accounts.
- Strong analytical capabilities; able to translate data into actionable strategies and tactics.
- Excellent communication, presentation, and leadership skills; comfortable leading cross-functional teams.
- Experience with digital health platforms, product engagement, and PLG a plus.
- Bachelor's degree; MBA or advanced business degree preferred. Nice to Have
- Experience with enterprise healthcare clients and complex contractual negotiations.
- Familiarity with customer lifecycle management, renewal motions, and pricing strategy.
- Prior experience in remote-first or distributed teams.