Director – Client Relationship Management

About the Role Director – Client Relationship Management is responsible for a portfolio of some of the country’s largest international clients, acting as a trusted advisor. The role combines advisory, sales and high-quality delivery within a global organisation, with ownership of your own client portfolio.

What You'll Do

• Advise your portfolio in line with the company’s business principles and values
• Own new- and upsell budgets
• Drive and manage upselling via CRM and ensure budget fulfilment
• Have financial responsibility at the client level and for your portfolio
• Follow internal guidelines for handover documents, meeting reports and holistic risk management
• Structure advisory and sales based on a holistic risk approach
• Support other brokers with further processing of leads
• Work from a holistic approach focusing on the client’s overall situation, risks and business challenges
• Ensure documentation of the advisory via meeting notes and handover to Client Services
• Contribute to development of competencies, culture and processes in the organisation
• Maintain strong market knowledge and awareness of the competition
• Have overall responsibility for approval of strategic client deliverables, including placement strategy, design and placement of insurance programmes and delivery of advisory services

What We're Looking For

• Several years of experience in a similar role within the insurance industry (IDD competency required)
• Strong commercial competencies and experience advising large international clients, including solid financial English
• Strong business understanding and industry insight, preferably with knowledge of natural resources/energy
• Ability to build and maintain strong relationships and be perceived as a Trusted Advisor by clients
• Solid experience with negotiation and stakeholder management
• In-depth understanding of complex risk needs
• Structured and target-driven approach to sales and client development
• Ability to plan, prioritise and delegate tasks
• Collaborative mindset and active contribution to the team
• Engaged, responsible and results-oriented

Compensation & Benefits

• A central role with significant influence and responsibility
• Opportunity to work with strategic clients
• Attractive terms of employment and development opportunities
• A strong professional and social environment
• WTW is a global insurance broker and consulting firm with around 45,000 employees in more than 140 countries; in Denmark we employ around 430
• We help our clients translate risk into growth opportunities