Director, Client Consulting

About the Role The Consulting Director will lead end-to-end consulting engagements for Visa’s VCA team in Malaysia, acting as the program head for key issuing, acquiring, merchant and fintech engagements. You will interact with client teams, gather inputs, analyze data, develop and present insights, and work with clients to execute recommendations.

What You'll Do

• Lead end-to-end consulting engagements for issuing, acquiring, merchant and fintech clients in Malaysia.
• Interact with client teams to gather requirements, analyze data, develop conclusions and recommendations, and present project reports.
• Design and deliver initiatives including payment strategy reviews, roadmap design, portfolio and product-market fit assessments, customer value proposition refresh, people and talent enablement, digital wallet assessment and launch, and mobile banking app diagnostics and enhancement.
• Collaborate with Visa data science teams to build data-driven solutions, including AI model deployment.
• Identify client pain-points, define project scope and deliverables, recognize revenue opportunities, and contribute to new consulting offerings.
• Prepare client proposals and project plans, define dependencies, roles and responsibilities, scope and deliverables.
• Conduct industry research and distill insights from global best practices.
• Create compelling presentations to illustrate findings and recommendations.
• Support Thought Leadership projects on the future of payments for clients and partners.
• Participate in delivering engagements by preparing interview guides, data requirements, concepts and frameworks.
• Work in a hybrid in-office/remote setup; office days to be confirmed by the hiring manager.

What We're Looking For

• Minimum 12 years of relevant experience in consulting, corporate strategy, banking or business management; senior-level experience in Big 4, MBB or Boutique firms is valued.
• Good knowledge of the payments industry landscape and regulatory changes in Malaysia.
• Excellent client relationship management with strong sales orientation; experience selling major projects to senior management.
• Robust execution and implementation experience delivering concrete business impact (cost savings, new product launch, revenue uplift).
• Superior analytical and problem-solving skills with intellectual rigor.
• Strong team orientation, collaborative, diplomatic, and flexible; able to work in a matrixed organization.
• Excellent presentation skills, including strong oral and written capabilities.
• Self-motivated, results-oriented, able to progress multiple projects concurrently.
• Strong commercial acumen with experience building business/value ROI cases.
• Strong attention to detail and data quality in reports and analyses.
• Proven ability to drive innovation and lead change in top-tier companies.
• Exposure to customer experience design (human-centered design and design thinking).
• Strong undergraduate academic accomplishment.

Nice to Have

• Direct relevant experience in consulting roles.

Compensation & Benefits

• Not disclosed in posting.