Director - Change Management Lead

Change Management Lead (Director)

Department: Compliance Hub (India CoE)

About Business line/Function: Compliance Hub - India CoE is dedicated to safeguarding the Group's reputation and mitigating risk across its global businesses by supporting a broad range of Compliance functions. The Hub serves as a strategic global partner to Compliance teams worldwide, delivering expertise in Financial Security (KYC, Sanctions, and AML), controls framework, conduct and professional ethics, data analytics and governance, and transformation initiatives including AI adoption. The Hub teams collaborate closely with Compliance and business stakeholders across the Group to drive efficiency, strengthen controls, and enhance operational resilience.

Position Purpose: Lead a team responsible for delivering the business transformation and operational excellence initiatives across Compliance by applying process reengineering, lean, and structured change management methodologies. The role combines hands-on transformation delivery with people leadership, work allocation, quality oversight, stakeholder coordination and capability development to ensure that improvement initiatives are implemented effectively and sustained. The individual will report directly to the head of the Compliance Hub.

Responsibilities

• Direct Responsibilities

• · Lead, coach and develop a team of fewer than five change and operational excellence professionals, setting clear objectives and fostering accountability, collaboration and continuous improvement.

• · Establish team standards, methodologies, governance routines and knowledge-management practices for transformation delivery.

• · Oversee end-to-end process reengineering assignments, including current-state assessment, root-cause analysis, future-state design and implementation planning.

• · Develop and execute change management strategies covering stakeholder analysis, change impact assessment, communications, training, readiness and adoption.

• · Facilitate process-mapping, value-stream-mapping, Kaizen and problem-solving workshops with cross-functional stakeholders.

• · Define process performance indicators, baselines, target outcomes and benefit-realization measures; track delivery through dashboards and governance forums.

• · Identify opportunities for standardization, simplification, automation and improved controls, working closely with operations, technology, risk and compliance stakeholders.

• · Assess change risks, dependencies and resistance points, and develop practical mitigation and reinforcement actions.

• · Prepare clear executive updates on progress, decisions, risks, issues, benefits and next steps.

• · Embed continuous improvement capabilities by coaching teams and supporting the development of Lean and change-management practices.

• Contributing Responsibilities

• · Contribute to the Compliance Hub transformation roadmap and prioritization of improvement initiatives.

• · Support operating-model reviews, service transitions and cross-functional transformation programs.

• · Promote knowledge sharing, documentation standards and reuse of proven methods, tools and best practices.

• · Ensure initiatives are delivered in line with applicable governance, risk, compliance and internal-control requirements.

• Technical & Behavioral Competencies

• · Strong expertise in business process reengineering, Lean management and continuous improvement.

• · Ability to translate complex operational issues into clear process designs and implementation plans.

• · Ability to assess organizational and operating-model effectiveness and develop pragmatic optimization recommendations, including mutualization and delayering.

• · Practical knowledge of structured change management frameworks.

• · Strong analytical, facilitation, stakeholder-management and executive-communication skills.

• · Ability to influence without direct authority and build commitment across diverse, global stakeholders.

• · Results-driven, collaborative and comfortable managing ambiguity, resistance and competing priorities.

Specific Qualifications:

• · 8+ years of relevant experience in change management, process transformation, operational excellence, consulting or business improvement.

• · 12+ years of professional experience in financial services, compliance, risk, operations, shared services or a global capability centre is preferred.

• · Demonstrated experience leading complex, cross-functional transformation and process-reengineering initiatives.

• · Lean Six Sigma Green Belt or Black Belt certification preferred.

• · Prosci, ADKAR or equivalent change management certification preferred.

• · Project management or Agile competencies/certification is advantageous.

• Skills Referential (Required knowledge, skills and abilities)

Transversal Skills:

• -
• Ability to develop and adapt a process
• Ability to anticipate business / strategic evolution
• Ability to understand, explain and support change
• Analytical Ability
• Ability to manage a project
• Process reengineering and process design
• Lean management and continuous improvement
• Change management and adoption
• Project and program management
• Data analysis and performance measurement
• Risk awareness and control mindset

Behavioral Skills:

• Attention to detail / rigor

• Critical thinking

• Ability to synthetize / simplify

• Communication skills - oral & written

• Strategic thinking

• Ability to understand, explain and support change

• Stakeholder management and influencing

• Communication skills - oral and written

• Collaboration and teamwork

• Problem solving and results orientation

• Adaptability and resilience

• Education Level: Bachelor's degree in Business, Engineering, Operations Management, Finance or a related discipline; Master's degree or MBA preferred.

• Location: Mumbai / Chennai

About BNP Paribas Group:

• BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

• Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

• Commitment to Diversity and Inclusion

• At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status, or any other characteristic protected by law.