About this role
Job title: Director, Business Operations
About the Role The Director, Business Operations is a leadership role responsible for establishing, scaling, and operating a joint RFP and Business Ops function across IQVIA Digital. This is a hands-on commercial leadership position accountable for improving sales execution, deal velocity, and revenue realization across the full commercial lifecycle—from pre-sales proposals, opportunity support and renewals through contracting, pricing, invoicing readiness, and revenue recognition. This role owns the operational infrastructure and processes necessary for Sales success including the dedicated CRM, client project tracking tools, invoicing, collections, and the KPI program execution. Reporting to the VP Strategy & Operations, this role partners closely with Sales, Account Management, Finance, Legal, Operations, Delivery & Execution, Product, and Sales Ops teams to remove administrative and operational friction from the selling process and to ensure consistent, scalable, measurable execution across all IQVIA Digital revenue.
What You'll Do
- Establish, scale, and operate a joint RFP and Business Ops function across IQVIA Digital.
- Improve sales execution, deal velocity, and revenue realization across the full commercial lifecycle—from pre-sales proposals, opportunity support and renewals through contracting, pricing, invoicing readiness, and revenue recognition.
- Own the operational infrastructure and processes necessary for Sales success including the dedicated CRM, client project tracking tools, invoicing, collections, and the KPI program execution.
- Partner closely with Sales, Account Management, Finance, Legal, Operations, Delivery & Execution, Product, and Sales Ops teams to remove administrative and operational friction from the selling process and to ensure consistent, scalable, measurable execution across all IQVIA Digital revenue.
What You'll Love About This Role
- Lead expansion of existing RFP team beyond its current scope (agency focus) to all IQVIA Digital customer segments (pharma, partner, publisher, etc.) that directly supports revenue acquisition across a complex, multi-product digital portfolio.
- Operate at the intersection of sales strategy and hands-on deal execution.
- Lead coordination of cross-product and inter-business unit pitches.
- Partner closely with commercial, finance, legal, and operations leaders to improve speed, accuracy, and predictability of revenue.
- Drive measurable improvements in sales productivity, deal velocity, and in-quarter revenue performance.
- Lead systems, processes, and KPI program integrations that enable and measure commercial and delivery success.