Director, API Development - Member Data

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Director, API Development, you will lead a high-performing team responsible for the delivery and support of member operational data and APIs used across all of USAA’s lines of business.

You will direct, plan, and organize activities of professional and administrative staff engaged in providing information technology services. You will provide technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. You will also provide high level consultation and influence on technical solutions, including emerging technologies. This role will lead and direct change management, process improvement, or technical support initiatives cross-departmentally and within assigned unit. You will contribute to and execute long- and short-term strategic direction, and advise senior management and provide input to aid in decision making.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Phoenix, AZ. Relocation assistance is not available for this role.

What you'll do

• You will be responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventive and detective controls, to effectively manage risks. You will build and oversee a team of employees for the assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. You will oversee efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams. You will be accountable for the identification, research, and analysis of end to end business processes and technology support opportunities. You will develop and oversee metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.). You will create a multi-year plan to operationalize a technology support strategy, with key milestones, deliverables, and realization targets. You will oversee the creation and execution of departmental budgets and forecasts for applicable technology support function. You will oversee the availability management of technology solutions / domains by applying strong change and incident management practices. You will work across multiple functional areas and influence future business strategy to best utilize available technology support functions as well as future ones. You will stay abreast of industry trends and understand the direction of applicable technology support capabilities and ensure the technology environment is agile enough to change quickly to support. You will build successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of technology support services to meet those needs. You will participate in the development of third party vendors strategy and provide oversight to ensure achievement of technology support objectives. You may provide oversight of vendor management activities including service agreements, staff augmentation and technology contracts. You will build and oversee a team of employees for the assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. You will ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• What you have

• Bachelor's degree; OR 4 years of relevant education and/or experience. Eight years of experience in a technology function in a Software Development/Engineering or Infrastructure environment. Three years of direct team lead or management experience of IT professionals. Experience leading the development of enterprise scale APIs and events that are consumed by multiple business applications and technology teams. Experience leading development in a Java/Spring Boot environment. Experience leading teams that are accountable not just for building services, but for their availability, resiliency, security, and performance. Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support. Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Data or Application Development. Experience evolving legacy or mainframe capabilities while managing coexistence, migration risk, and continuity for existing consumers. Experience conducting cost benefit analyses and leveraging results to drive technology support solutions. Demonstrated thought leadership in embedding intuitive storytelling of technology support functions including concise presentation of complex technical details. Previous experience managing multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early stages to avoid cost/time expenses. Experience and ability to drive a culture of quality and personal accountability through technology support teams. Demonstrated experience in vendor contract management and management of distributed development teams and resources. Demonstrated financial acumen involving budgets, forecasting, and executing on the budgets for applicable technology support function. Advanced facilitation, collaboration and consensus building skills, with experience in presenting to cross-functional teams and Senior/Executive leaders. Experience in inspiring, leading, and defining vision, strategy and organizational change. Demonstrated experience in explaining complex technology decisions to both technical and nontechnical audiences at all levels in the organization. Demonstrated ability to influence change at the executive level and team level. Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc. Understanding of Legislative and Regulatory Compliance Requirements.

• What sets you apart

• Financial services industry experience. Understanding of the complexities of customer identity/profile data, authoritative data sources, data quality, privacy, synchronization, and downstream consumption. US military experience gained through military service or gained as a military spouse / domestic partner.

• Compensation range: The salary range for this position is: 143,320 - 273,930.

• USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e. H-1B, TN, STEM OPT Training Plans, etc.).

• Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

• Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

• The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

• Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

• USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.