Director, Absence Consulting

Lincoln Financial

The Role at a Glance

We are excited to bring on a Director of Absence Consulting to join our Group Protection Distribution Team supporting Workplace Solutions in a remote environment. In this role, you will provide leadership, coaching and development to your team of approximately 10 team members. The structure includes direct leadership of individual contributors supporting our regional and national business. The team provides subject matter expertise for both new business acquisition and inforce client support for absence management programs including disability and leave benefit programs as well as technology solutions. You will be responsible for directing and ensuring quality and consistency, provide directions on processes and procedures for the team while collaborating with your colleagues on our overall strategic objectives. You will also build and foster effective relationships, internally/externally, to influence the sales client experience.

What you'll be doing

• Lead and develop a high-performing team by setting priorities, managing performance, providing coaching and feedback, and creating opportunities for growth and development.
• Drive team effectiveness by evaluating work allocation, optimizing processes, and aligning responsibilities with the appropriate skill sets.
• Lead a team of experienced professionals with accountability for service delivery, team results, and operational performance.
• Build strong partnerships with clients, brokers, and internal stakeholders to deliver effective service solutions and enhance the overall customer experience.
• Guide the team in analyzing client needs, workforce dynamics, industry trends, and product offerings to recommend appropriate claims and service models.
• Ensure the team maintains deep expertise in Lincoln's capabilities while staying informed on industry trends, market developments, and competitive insights.
• Collaborate across the organization to establish best practices, resolve complex issues and escalations, and improve partnership effectiveness.
• Track key operational metrics, support planning efforts, and provide direction to ensure solutions and initiatives align with business needs and objectives.

What we're looking for

Must-have experience (Required):

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• 5+ Years of experience in claims and/or customer service directly related to the specific responsibilities of this role
• 3+ years of managerial, supervisory, and/or demonstrated leadership experience
• Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
• Analyzes complex information and data trends, solves complex or ambiguous problems, applies sound judgment to draw conclusions and act effectively in situations with limited standardization
• Remains current in profession and industry trends
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Effectively and responsibly uses AI tools in daily work, validates AI-generated outputs, and identifies opportunities to improve productivity, decision-making, and outcomes for themselves, colleagues, and the organization

Nice-to-have experience (Preferred):

• Project Management experience
• Direct absence management consulting experience, including advising clients or internal partners on complex leave and absence matters

Travel

Requirements

• Up to 25%

• Application Deadline

• Applications for this position will be accepted through October 26th, 2026, subject to earlier closure due to applicant volume

• What’s it like to work here?

• At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• Work arrangements that work for you

• Effective productivity/technology tools and training

• The pay range for this position is $106,875 - $171,000 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounti