About this role
Direct Sales Representative
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 2 years
- Location Nairobi
- Job Field Sales and Business Development
Key Responsibilities
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Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank or sales leads provided by the bank.
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Explaining the features of the products to prospective customers in line with the product's specifications and treating customers fairly.
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Guiding customers on how to complete applications for the respective product they wish to purchase.
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Reviewing of the application and documentation provided by the customer to confirm accuracy.
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Authentication of customer details by checking the original copies against photocopies of documents provided e.g. National ID and passports.
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Forwarding completed applications to the relevant Sales Manager or Retail Support Team, within 24 hours of sign-off by the customer.
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Prospecting customers for any other Bank products suitable for their needs.
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Ensuring safe custody of customer documents under their care.
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Forwarding customer feedback or complaints to the respective Sales/Branch Manager.
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Sharing market information from the field to the leadership to improve the bank’s products and provide regular Sales reports.
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The Person
For the above position, the successful applicant should have the following:
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Be a graduate of a recognized university.
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Have 2 years’ working experience in Sales.
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Have excellent analytical and interpersonal skills.
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Have a passion and commitment to quality service.
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Have excellent verbal and written communication skills.
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Can meet stringent targets within defined deadlines
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