Direct Sales Agent Coordinator (DSA Coordinator)

Direct Sales Agent Coordinator (DSA Coordinator)

Polaris Bank was established by the Central Bank of Nigeria (CBN) on September 21, 2018 to offer commercial banking services to the Nigerian public. The bank commenced services on the same day, having purchased the assets and assumed certain liabilities of the defunct Skye Bank.

With a footprint of over 350 branches across the country, Polaris Bank prides itself in delivering exceptional customer experience, leveraging best in class/state of the art Information Communication Technology (ICT). By focusing on ICT solutions across multiple service delivery channels (mobile banking, ATMs, POS and online platforms) Polaris Bank maintains a pivotal role in the Nigerian banking industry, providing customers with simple, convenient and secured banking services.

We are recruiting to fill the position below:

Job Position

Direct Sales Agent Coordinator (DSA Coordinator)

Job Location

Lagos

Job Summary

• The DSA Coordinator is responsible for driving customer acquisition and promoting the Bank's retail banking products and services through the Direct Sales Agent (DSA) channel.
• The role involves monitoring agent performance, ensuring compliance with regulatory and internal requirements, providing ongoing coaching and support, and collaborating with stakeholders to achieve sales targets, enhance productivity, and deliver an excellent customer experience.

Responsibilities

• Drive the sale of retail banking products and services, including accounts, deposits, loans, and digital banking solutions through the DSA channel.
• Monitor and evaluate DSA performance, ensuring achievement of assigned sales, acquisition, and funding targets.
• Ensure compliance with KYC, AML/CFT, regulatory requirements, and the Bank's policies during customer onboarding and sales activities.
• Conduct regular field visits, coaching, and engagement sessions to improve DSA productivity, retention, and customer service delivery.
• Prepare and analyze performance reports, resolve operational issues, and collaborate with relevant stakeholders to enhance DSA effectiveness and business outcomes.

Requirements

• Bachelor's Degree in Banking & Finance, Business Administration, Marketing, Economics, or a related field.
• Minimum of 5 years of experience in retail banking, sales, business development, or customer acquisition.
• Good knowledge of banking products, services, and customer onboarding processes.
• Understanding of KYC, AML/CFT, and other regulatory compliance requirements.
• Strong sales, communication, negotiation, and relationship management skills.
• Proficiency in Microsoft Office applications and the ability to analyze data and prepare reports.