Direct Care Supervisor

Direct Care Supervisor

Join a respected Central Arkansas provider of services for people with intellectual and developmental disabilities. We’re looking for a caring, organized Direct Care Supervisor to lead the direct care team and help ensure the people supported receive consistent, high-quality care.

This role is a strong fit for someone who can keep schedules and service requirements on track, communicate well with families and care partners, and remain steady when staffing needs or after-hours issues arise.

Responsibilities

• Lead and coordinate direct care staff providing supported living services, including scheduling and arranging coverage for vacations, illness, and other leave.
• Serve as a primary contact for the people supported, their families and guardians, case managers, and DDS officials.
• Attend person-centered planning meetings, IEP meetings, staffings, and court hearings, and work closely with care coordinators.
• Ensure plans of care and contract requirements are followed; review schedules and medication logs.
• Review weekly time entries for accurate billing and payroll, and complete incident, monthly, and quarterly reports on time.
• Recommend hiring and other personnel actions, complete staff evaluations, and track background checks and training.
• Coordinate family visits, transportation, and school placements.
• Respond to after-hours emergencies and staffing issues as needed, while protecting confidential information and following HIPAA requirements.

Qualifications

• QIDP (Qualified Intellectual Disabilities Professional) status.
• A bachelor’s degree is preferred.
• Supervisory or scheduling experience in direct care, waiver services, or DDS programs is a plus.
• Strong organizational, communication, and problem-solving skills.
• Ability to pass required background checks and respond to after-hours calls when needed.