About this role
Digital Workplace Service Manager (f/m/x)
Take end-to-end ownership of Digital Workplace service delivery, ensuring services meet business needs, agreed service levels, and user-experience expectations
Drive continuous service improvement by refining IT service management processes, applying best practices, and turning operational insights into measurable improvements
Partner closely with CIT-O teams to ensure reliable, efficient, and user-centered day-to-day operations
Engage with business stakeholders to understand evolving needs, provide transparent service insights, and translate the impact of IT services into business-relevant language
Proactively identify service-delivery risks, coordinate mitigation measures, and strengthen service continuity to minimize disruption for users and the business
Maintain and continuously develop the Digital Workplace operating model, including clear ownership, processes, dependencies, and documentation
Own and evolve the Digital Workplace service portfolio
Actively participate in the Digital Workplace roadmap planning and represent operations part
Build trusted relationships with service managers across the organization, creating strong alignment across connected services
Collaborate closely with external partners and suppliers to support high-quality delivery, manage dependencies, and drive shared accountability
Your Profile
- A user-centered mindset and a commitment to continuously improving the Digital Workplace experience
- Proven experience in IT service management and IT operations
- Experience working in large-scale, complex IT environments with multiple technologies, teams, and dependencies
- Confidence collaborating across a global organization, including stakeholders and teams in the Americas, EMEA, and APAC
- Sound knowledge of device-management environments and their dependencies on related products, platforms, and services
- Strong coordination skills, with the ability to structure complex topics, manage priorities, and drive actions
- Experience supporting operational harmonization
- ITIL Qualifications are highly beneficial / sought after
- Excellent written and spoken English communication skills
Your ZEISS Recruiting Team: Markus Repp
About us
Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.
In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.
Join us today. Inspire people tomorrow.
Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.
Apply now! It takes less than 10 minutes.
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