Digital Workplace & Microsoft 365 Technical Expert

Digital Workplace & Microsoft 365 Technical Expert

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 10 years
• Location Nairobi
• Job Field ICT / Computer

Key Responsibilities

• Microsoft 365 Strategy & Advisory

• Provide technical input into Digital Workplace strategy, industry trends and best practices.

• Identify opportunities to increase Microsoft 365 adoption, utilisation and business value.

• Proactively identify opportunities from new and emerging Microsoft capabilities, including Microsoft Copilot.

• Engage business teams to understand productivity challenges and recommend appropriate digital solutions.

• Provide technical analysis and advisory support to projects involving Microsoft 365.Digital Workplace and Microsoft…

• Microsoft 365 Technical Management

• Provide expert technical advice across Microsoft 365 applications and services.

• Advise on accounts, access, permissions and identity-related requirements.

• Monitor the Microsoft 365 Message Center and Microsoft 365 Roadmap, assess changes and identify required actions.

• Provide M365 utilisation and service insights to support continuous improvement.

• Manage and enhance the Microsoft Teams lifecycle, including creation, archiving and deletion of Teams workspaces. Digital Workplace and Microsoft.

• Solution Design & Power Platform

• Design, configure and integrate approved Microsoft 365 collaboration and productivity solutions.

• Design and develop prototypes and small-scale solutions using Microsoft 365 capabilities.

• Provide expert-level SharePoint capability.

• Develop and support solutions using Power Automate and Power Apps.

• Coordinate with offshore development/support teams for PowerApps and related solutions. Digital Workplace and Microsoft

• Technical Support & Governance

• Provide 2nd and 3rd level technical support for Microsoft 365 issues.

• Perform technical analysis, resolution, documentation and escalation of ServiceNow tickets.

• Support technical testing, stakeholder validation and solution rollouts.

• Participate in architecture/change governance forums and prepare relevant technical submissions.

• Develop technical documentation, solution handover materials and knowledge-transfer documentation. Digital Workplace and Microsoft…

• Adoption, Training & Change

• Support Digital Workplace adoption and change-management initiatives.

• Develop user guidance, learning materials and technical content.

• Deliver end-user training on existing and emerging Microsoft 365 applications and features.

• Support digital champions and business stakeholders in improving adoption and effective utilisation.

• Required Experience

Candidates should demonstrate:

• Minimum 10 years' experience in Microsoft technologies and infrastructure.

• Several years designing and delivering end-to-end enterprise-wide applications and services.

• Strong Microsoft 365 technical architecture and administration experience.

• Expert-level SharePoint and Power Platform experience.

• Experience implementing organisation-wide change initiatives.

• Experience partnering with business stakeholders on IT projects.

• Experience establishing governance, operational and support procedures.

• Experience managing product deployments and enterprise rollouts.

• IT systems design experience, including functional specifications, logical data models,UI design and use cases.

• Experience managing or coordinating outsourced development projects.

• Ability to manage service vendors.

• Strong business analysis, process-improvement and solution-design capability. Digital Workplace and Microsoft…

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