About this role
Job title: Digital Transformation Lead
About the Role We’re not just improving business processes — we’re reimagining them through the practical application of AI. Reporting to the Director of Digital Transformation, the Team Lead, Digital Transformation & AI will lead a multidisciplinary team responsible for delivering AI-enabled digital products and transformation initiatives that improve customer and employee experiences. This role is hands-on and requires an AI-first mindset to redesign workflows, improve decision-making, and deliver measurable business value.
What You'll Do
- Digital Strategy Execution: Drive the execution of digital transformation priorities, translating strategy into clear initiatives, roadmaps, and measurable outcomes aligned with business goals.
- Project Leadership: Lead a portfolio within the Customer Adoption and Expansion domain; set goals, oversee delivery, and ensure a structured discovery/planning phase before development.
- Optimize Customer Journey: Lead design and delivery of AI-enabled experiences; apply Generative AI and agentic AI to personalize and automate B2B customer-facing platforms and internal systems.
- Data-Driven Decision-Making: Leverage data analytics to identify optimization opportunities, track operational and business impact metrics, and inform technical execution.
- Operational Execution & Prioritization: Drive on-time delivery with clear prioritization; foster a focused, high-performance delivery culture; refine delivery processes.
- Stakeholder Engagement: Align with senior management and cross-functional teams; communicate progress and secure alignment and input from day 0.
- Change Management: Develop and implement adoption plans for organizational change where applicable.
What We're Looking For
- AI-first mindset with experience delivering AI-enabled digital products and transformation initiatives.
- Proven leadership of multidisciplinary teams and cross-functional collaboration (engineering, UX, customer success, product).
- Ability to translate strategic priorities into clear plans, roadmaps, and measurable outcomes.
- Strong communication skills in English and ability to bridge technical and business stakeholders.
- B2B experience and familiarity with customer journeys and digital experiences.
Nice to Have
- Hands-on experience with Generative AI and agentic AI in product delivery.
- Experience driving digital transformation initiatives in B2B environments.
- Comfort balancing speed and quality, designing scalable and maintainable solutions.
Compensation & Benefits
- Salary not disclosed
- Benefits and perks not disclosed