Digital Systems Support Engineer

About the Role Molex is seeking a Digital Systems Support Engineer to join the Optical Systems Business Unit (OSBU). The successful candidate will be part of a global operations team, supporting manufacturing digital capabilities across North America and Mexico. Based in Hudson, this role provides on-site support for production digital systems and coordinates with global teams to maintain production continuity and data integrity.

What You'll Do

• Serve as the North America Digital Operations support point, based in Hudson, supporting Hudson production operations and providing same-time-zone coverage for Naperville and Guadalajara when needed.
• Provide local first-response support for production digital systems, including MES, shopfloor applications, traceability, production reporting tools, labeling/scanning, terminals, and other manufacturing support systems.
• Troubleshoot day-to-day production system issues by working with production, engineering, quality, planning, local IT, Global IT, external vendors, and application owners.
• Provide on-site support for shopfloor digital issues requiring local presence, such as user operation checks, terminal/device verification, scanner/printer connectivity, workstation setup, and line-side system usage.
• Work with Zhuhai-based Digital Operations team to escalate and resolve system issues, coordinate with L2/L3 support, and align with global standards, governance, and escalation processes.
• Monitor system performance, interfaces, data flow, and system availability to ensure production continuity and data integrity.
• Support new system deployment, production ramp-up, user acceptance testing, go-live readiness, hypercare, and post-go-live stabilization for North America and Mexico sites.
• Support user access management, role assignment, and basic system administration tasks per company policies.
• Train and enable local key users and production users on digital system operation, issue reporting, basic troubleshooting, and standard work instructions.
• Document support cases, recurring issues, root causes, workarounds, and lessons learned to improve the regional support knowledge base.
• Identify opportunities for system optimization, automation, and continuous improvement to improve operational efficiency and system reliability.

What We're Looking For

• Bachelor's degree in Information Technology, Computer Science, Automation, Industrial Engineering, Engineering, or related technical field.
• Solid troubleshooting and analytical skills with the ability to support live production environments under pressure.
• Understanding of system integration concepts, including interfaces, APIs, data flow, and basic application connectivity.
• Familiarity with databases, SQL queries, operating systems, and basic networking.
• Must be able to meet applicable U.S. Person access requirements for ITAR-controlled production support, subject to Trade Compliance / Legal confirmation.
• Willingness to provide on-site support in the US and Mexico, and respond quickly to urgent production issues when needed.
• Travel to Mexico at least quarterly.

Nice to Have

• Experience supporting MES, shopfloor applications, traceability systems, or other production-related systems in a manufacturing environment.
• Understanding of manufacturing operations and the ability to connect system issues with shopfloor process impact.
• Experience supporting production ramp-up, new site deployment, system go-live, hypercare, or manufacturing digital transformation projects.
• Experience working in a multi-site or global support model, especially with remote teams across different time zones.
• Experience supporting system rollout, user training, go-live readiness, and post-go-live stabilization.
• Familiarity with log analysis, system monitoring, performance troubleshooting, and incident management processes.
• Basic scripting and data query/automation capability (SQL, Python, PowerShell, or similar).
• Exposure to manufacturing data analytics tools, such as Power BI or similar reporting platforms.
• Multilingual capability, particularly English, Mandarin Chinese, and Spanish.

Compensation & Benefits

• Not disclosed in the posting. The company notes that compensation ranges are estimates based on market data and may vary by candidate's qualifications, location, and company policy.