Digital Solutions Executive

Job title: Digital Solutions Executive

Job Purpose –

Digital Solutions Executive in the Operational Affairs Section (OAS) of the Charity Development Department (CDD) plays a crucial role in optimizing workflows, providing valuable analytical insights, and managing digitalization projects. The key responsibilities include workflow enhancement, data analysis, and overseeing digital transformation initiatives.

Job Duties and Responsibilities –

• Primary Duties and Responsibilities – Implementation and Maintenance of the Charity Management System

• Evaluate and improve workflows by identifying and resolving bottlenecks to enhance efficiency and boost productivity.

• Gather and analyse business requirements for the implementation and enhancement of new systems.

• Develop detailed project schedules and ensure timely delivery of project milestones. (system review and enhancement)

• Modify and configure basic workflows in the system (e.g., form routing, notifications) to ensure business requirements are met. (keep system up to date)

• Identify system errors, report issues to the technical team, and follow up on resolutions to ensure user satisfaction.

• Secondary Duties and Responsibilities

• Data Analytics and Insight Generation

• Conduct data analysis for case management, budget management, and charity services to generate actionable insights that support informed decision-making and continuous improvement.

• Additional Responsibilities

• Routine and Ad Hoc Operational Support

• Provide operational support and undertake other duties as assigned by the supervisor.

Job Requirements –

• Possess 2-3 years in system management, data analysis, or digitalization projects and relevant working experience.

• Experience in VWO-related work is advantageous.

• Possess strong skills and experience in system implementation, data management, and digitalization projects, including data migration, cleaning, deployment, project timeline development, UAT coordination, and IT system support and enhancement.

• Excellent written and verbal communication skills to interact with stakeholders at all levels, provide clear instructions, and report on progress.

• Proficiency in Power BI, including the ability to develop interactive reports and dashboards, create meaningful data visualizations, and support data-driven decision-making.

• Soft Skills

• Problem-solving skills, with the ability to apply structured methodologies to analyse issues, identify root causes, and develop effective solutions.

• Demonstrate adaptability and change management capabilities to effectively support departmental initiatives, process improvements, and organizational transformation.

• Self-directed learning mindset, with a proactive approach to acquiring new knowledge and skills.

• Strong communication and collaboration skills, with the ability to work effectively with cross-functional stakeholders.