About this role
Digital Services Officer
E-Channels applications support e.g. Finacle Internet Banking, Mobile Banking, Telephone Banking, Finacle USSD, Electronic fund Transfer.
- Proactively designing applications to enhance delivery of services.
- Providing reports that produce 100 % accuracy for business decision making.
- Monitor SMS and Email Alerts for optimum performanc.
- Managing Mobile and Internet Banking Platforms for optimum performance.
- Provide 2nd level support for bank branches on Mobile and Internet banking application.
- Proactive designing of solutions to enhance the delivery of services on the two channels.
- Generation of useful reports from the platform for reporting and troubleshooting.
Qualifications
- BSc in IT, Computer Sciences or related field.
- Professional Certifications such as Oracle, MCSA, knowledge of Microsoft Visual Studio, Java etc can be an added advantage.
Experience
- 1-2 years of experience in Information Technology (IT Operations).
- Experience providing application support, monitoring system performance, troubleshooting issues, and ensuring high platform availability
Additional Information:
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Developing Expertise
- Documenting Facts
- Embracing Change
- Interpreting Data
- Managing Tasks
Technical Competencies:
- Big Data Frameworks and Tools
- Data Engineering
- Data Integrity
- IT Knowledge
- Stakeholder Management (IT).
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