Digital Service Consultant

Job Purpose:

Ricoh is seeking a Solution Consultant to join its Digital Services team. In this role, you will act as a key bridge between business requirements and technical execution, acting as a technology solution architect to translate complex business requirements into practical, operational systems for enterprise clients.

This position requires a balanced skill set, allocating approximately 40% of your focus to business consulting, presales, and business analysis (BA), and 60% to hands-on solution implementation, with a primary focus on the Microsoft Power Platform & No-Code ECM

Duties and Responsibilities:

Business Consulting & Pre-sales Analysis (50%)

• Process Analysis: Collaborate with clients to gather requirements, analyze existing business workflows, and identify optimal areas for digital transformation and automation.

• Solution Design: Design effective app architectures and automated workflows using Microsoft Power Platform components to meet specific client needs.

• Presales Support: Assist the team in demonstrating platform capabilities, rapidly building Proof of Concepts (PoCs) using Power Apps/Power Automate, and addressing client business inquiries

System Deployment & Implementation (50%)

• Workflow Development: Design business and system workflows. Utilize Power Automate or ECM Platform to implement business process flows.

• System Configuration: Set up environments, manage data structures, and ensure strict adherence to the Technical Design Document. Optimize processing logic to ensure smooth, accurate, and efficient system operation.

• Integration & Scripting: Perform integration of the Microsoft Power Platform or ECM Platform with third-party systems (ERP, CRM, etc.) via iPaaS Connectors, REST API, and Webhooks. Write utility scripts (e.g., XML, JSON) for data processing or feature extension as required.

• Quality Assurance & Technical Support: Conduct System Tests before handover and thoroughly resolve technical issues during the implementation phase (UAT) and live operations (Go-live).

Requirements

• 1. Education & Experience

• Bachelor's/associate’s degree in IT, Management Information Systems, or Electronics and Telecommunications.

• 1-3 years of experience in software or system implementation.

• 2. Core Skills (Consulting & Technical)

• Microsoft Power Platform: Proven hands-on experience in building business solutions using MS Power Apps and Power Automate. Familiarity with Microsoft 3. Dataverse and SharePoint Online.

• Business Analysis: Strong understanding of business process analysis, requirement gathering, and translating user needs into technical specifications.

• System Implementation: Solid foundational knowledge and understanding of how software systems are deployed and structured in enterprise environments.

• 4. Soft Skills & Mindset

• Problem-solving: Ability to independently analyze and resolve technical issues.

• Mindset: Careful, meticulous, process-compliant, and highly responsible for the delivered product.

• Language: Good English reading and comprehension skills for technical documentation (Good verbal communication is a significant advantage).

Benefits

• Work in an international, dynamic and
• friendly environment.
• Attractive salary, performance bonus
• allowance package.
• Insurance as Vietnam’s labor code
• & extra accident/medical insurance.
• 13th-month salary, annual salary
• review.
• Benefit in kind, company trip.

​• Opportunities:

• o Professional

• Development: Receive systematic On-the-job training on the DocuWare platform

• and leading Low-code/No-code technologies.

• o Career

• Advancement: Clear career path to become a Senior Technical Consultant or

• Solution Architect for high performers.

• o Work

• Environment: Direct collaboration with a team of highly experienced specialists

• in an open culture that encourages learning and knowledge sharing.