Digital Senior Manager, Insight Product

Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Leads a large team or multiple teams of digital professionals within a designated specialty or area. Contributes to decisions on implementing, maintaining, and optimizing digital resources and processes within the specialty. Ensures effective execution of digital initiatives aligned with team goals.

Responsibilities

• Own the Insight product vision, strategy, roadmap, and measurable outcomes aligned with organizational priorities and the MGB research mission.
• Translate customer, user, and business needs into prioritized product requirements and a well-managed backlog.
• Lead cross-functional delivery across product, design, engineering, data, operations, security, and other partners.
• Define success metrics; monitor adoption, value, quality, reliability, and customer satisfaction; and use insights to guide decisions.
• Manage product scope, sequencing, dependencies, risks, and trade-offs to support predictable, high-quality releases.
• Establish product governance, decision rights, lifecycle standards, and compliance with privacy, security, and regulatory requirements.
• Engage senior stakeholders, communicate product performance and priorities, and build alignment on investment decisions.
• Partner on financial planning, vendor management, contracts, licensing, and resource allocation.
• Lead, coach, and develop product managers and product owners; set clear goals and strengthen product management practices.
• Partner effectively with contractors.
• Champion customer-centric discovery, continuous improvement, and responsible innovation.

Qualifications

Education

• Bachelor's Degree in Computer Science or related field of study required
• Equivalent experience may be accepted in lieu of a degree

Experience

• 8+ years of progressive experience in digital/IT positions within the relevant IT discipline required

• 3+ years of management/Leadership experience required

• Knowledge, Skills and Abilities

• Customer/Patient Focus: Building proficient customer/patient relationships and delivering customer/patient-centric solutions.

• Manage Complexity: Make sense of complex, high-quality, and sometimes contradictory information to solve problems effectively.

• Cultivate Innovation: Create new and better ways for the organization to be successful.

• Ensure Accountability: Hold yourself and others accountable for meeting commitments.

• Learning Agility: Effectively learn through experimentation when tackling new problems, using both successes and failures as a learning tool.

• Working Conditions

• M-F Eastern Business hours required

• Hybrid model includes in office onsite workdays 1-2x weekly at least, based on team and business needs

• Remote workdays require stable, secure, quiet, compliant workstation using MGB provided equipment

• Remote Type

• Hybrid

• Work Location

• 399 Revolution Drive

• Scheduled Weekly Hours

• 40

• Employee Type

• Regular

• Work Shift

• Day (United States of America)

• Pay Range

• $117,707.20 - $171,204.80/Annual

• Grade

• 8

• At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

• Mass General Brigham Competency Framework

• At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.