About this role
A fast-growing cosmetics brand dedicated to helping women feel confident, bold, and empowered is seeking a proactive Digital Marketing Manager to oversee customer engagement and order fulfilment across all communication channels. Based in Ogudu, Lagos, the role focuses on ensuring smooth interactions with customers and accurate processing of orders while supporting the brand’s growth.
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Respond to customer enquiries across WhatsApp, Instagram, social media, email, and phone
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Assist customers with product enquiries, recommendations, pricing, availability, and orders
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Create and process customer orders through the e-commerce and order management system
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Make outbound calls to confirm orders, clarify information, and provide updates
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Confirm customer availability and delivery addresses
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Coordinate communication between customers and the delivery/logistics team
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Follow up on pending, delayed, or completed orders
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Handle customer complaints professionally, escalating complex issues as needed
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Maintain accurate customer and order records
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Follow up post-delivery to ensure customer satisfaction
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Maintain a professional and helpful tone across all interactions
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2–3 years of experience in customer service, customer support, sales, e-commerce, or a related role
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Excellent verbal and written communication skills
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Strong customer service and interpersonal abilities
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Comfortable communicating via WhatsApp, social media, email, and phone
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Proficient computer skills with the ability to learn e-commerce and order management systems
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Strong attention to detail, especially with order processing
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Ability to multitask and manage multiple customer conversations
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Patient, proactive, organized, and solution-oriented
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Experience in e-commerce or FMCG is highly desirable
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Candidates living in or around Ogudu are strongly preferred