About this role
Digital Learning Consultant
Overview
Make an Impact!
At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience.
McGraw Hill is committed to providing learning solutions across the globe. With offices in Asia, Europe, North America, South America, and Australia, our international team impacts students and teachers around the world. Our intuitive and engaging products are available in nearly 60 languages!
How can you make an impact?
At McGraw Hill, we create digital learning experiences that help educators and students achieve better outcomes. As a Digital Learning Consultant, you will play an important role in helping schools successfully adopt, implement, and gain long-term value from our digital solutions.
You will manage the digital customer journey across an assigned portfolio of schools and markets, becoming a trusted advisor to customers and helping them strengthen engagement with our platforms. By combining customer relationship management, digital training, data analysis, and commercial awareness, you will contribute to customer satisfaction, retention, digital adoption, and business growth.
What you will be doing?
- Build trusted relationships with schools, educators, administrators, and other key stakeholders across your assigned markets.
- Manage the end-to-end digital customer journey, from pre-sales support and implementation planning through ongoing engagement and renewal.
- Partner with customers ahead of their academic year to understand implementation timelines, digital readiness, training requirements, and account-specific needs.
- Deliver engaging product demonstrations, orientations, webinars, and in-person training sessions for educators, administrators, customers, and internal teams.
- Support schools in implementing McGraw Hill digital products and ensure they are prepared to use the platforms effectively.
- Monitor customer activation, platform usage, engagement patterns, and adoption trends to identify opportunities for additional support.
- Translate customer data and dashboard insights into meaningful engagement plans, training interventions, and practical recommendations.
- Work with customers to improve the use of digital features such as assessments, assignments, reporting, and other platform capabilities.
- Partner closely with Sales to support customer conversations, sales campaigns, product positioning, account retention, upselling, and cross-selling opportunities.
- Collaborate with internal implementation, academic, marketing, product, and customer service teams to provide a consistent customer experience.
- Gather customer feedback and share insights with internal stakeholders to support continuous improvement and innovation.
- Support customer events, roadshows, and other market-facing activities across the region.
- Maintain clear account plans and stay ahead of different academic calendars, customer priorities, and implementation milestones across multiple countries.
- Contribute to digital revenue, activation, engagement, retention, and customer satisfaction objectives.
What you need to be considered:
- 3–5 years of relevant experience in educational technology, education, customer success, account management, digital learning, SaaS, or a related environment.
- Experience working with educational technology or digital platforms is preferred.
- Strong customer-facing communication, presentation, facilitation, and training skills.
- Strong planning, organization, and account-management skills, with the ability to manage multiple customers, priorities, and academic timelines.
- A collaborative approach and the ability to work effectively across Sales, Marketing, Academic, Product, Implementation, and Customer Service teams.
- Commercial awareness and an understanding of how customer adoption, engagement, retention, and satisfaction contribute to business growth.
- Strong problem-solving skills, adaptability, initiative, and the ability to work effectively in a fast-paced and changing environment.
- Strong written and verbal communication skills in English and Thai.
- Willingness and ability to travel approximately 40% across the assigned markets.
Here’s what we offer:
At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts can contribute to the lives of millions.
McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
51320 McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with “like skills” based on resume and job data. To request an alternative screening process, please select “Opt-Out” when asked to “Consent to use of Automated Employment Decision Tools” during the application.
Transcript
So what makes the culture at McGraw Hill unique? It's the people, of course. We have great leaders. They care about the employees. They make fun of themselves. They are willing to listen to opposing viewpoints. We have a talented and passionate workforce focused on customers and on solutions. We have a great working environment. It's flexible, it's collaborative, it's inclusive. All ideas are welcome. McGraw Hill cares about its employees, its people, and you feel that every day.
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McGraw Hill is committed to celebrating and supporting the differences that make us each unique and will not discriminate based on a person's gender, gender identity or expression, nationality, color, race, ethnicity, religion, sexual orientation, disability, appearance or veteran status. We are proud to be an equal opportunity employer, and we will also provide reasonable accommodation to qualified individuals with disabilities. We also support our employees' and job applicants' rights to discuss compensation. Click here to learn more.