Digital Impact Officer

Digital Impact Officer (Information Comm. Technology Officer)

The purpose of the incumbent role is to carry out broad ICT functions and enable the provision of ICT solutions and services and assist in the delivery of results in our office. The ICT function supports UNICEF’s mission and strategic plan by enabling programme and operational effectiveness and efficiency through innovation, partnerships and providing ICT solutions and services in a timely, secure and safe manner.

Summary of the key functions, accountabilities and related duties or tasks include:

1. Enable continuous operation of ICT infrastructure and accessibility to ICT solutions and services

• Ensure physical and logical security and safety of ICT environment and infrastructure;
• Operate ICT infrastructure — environment, hardware, network and telecommunications;
• Assist in the management of contracts for ICT for services and products;
• Implement corporate solutions, services and keep systems and applications up and running;
• Manage changes and apply upgrades, security updates and patches;
• Conduct or supervise the provision of preventive and corrective maintenance;
• Manage emergency telecommunication operations and equipment;
• Manage ICT disaster recovery plans;
• Monitor, assess and verify the use of ICT resources to ensure compliance;
• Escalate compliance exceptions (proactive) and deviations (reactive)

2. Provide help, support and assist with capacity building and knowledge management

• Provide technical and operational support to end-users;
• Manage escalated ICT incidents or problems to GSSC/ITSS;
• Distribute [CT-related communication materials from NYHQ GSSC or regional office;
• Prepare and circulate internal ICT-related communications —emails, manuals, newsletters, flyers, best practices, FAQs...
• Offer or coordinate training workshops or clinics to build end-users capacity or to introduce new solutions and services;
• Share local experience and lessons learned with regional office, GSSC or ITSS for the collective benefit;
• Support the planning, organization and implementation of capacity building and knowledge management initiatives to enhance staff competencies;
• Support opportunities to improve productivity, efficiency, effectiveness and foster innovation;
• Participate in-person or remotely in country, regional or global events, discussions setting the future of ICT evolution to achieve UNICEF mission;
• Stay abreast of ICT trends, developments and best practices through professional development — journals, training, certification, etc.

3. Support operational and administrative tasks

• Manage and supervise ICT Staff;
• Support the office business continuity plans development and ensure the inclusion of ICT inputs and perspective;
• Monitor risks and threats to ICT environment or infrastructure. Take appropriate action and inform management;
• Confirm the compliance with the host government regulatory requirements vis-å-vis the Basic
• Cooperation Agreement (BCA), i.e., data collection of sensitive information or personally identifiable information (Pll), telecommunications licenses, use of specialized equipment, such as HF/VHF radios, high-gain antennae, satellite phones, VSATs, VOIP, etc...
• Participate in inter-agency events, meetings or discussions to present UNICEF ICT interests, priorities and position;
• Act as ICT focal point for Emergency preparedness, Delivering as One, One UN or other initiatives;
• Work closely with Administration and Finance on budget, billing certification, inventory and asset management;
• Assist in providing information for reports, reviews or audits;
• Prepare documentation for programme, planning and budgeting exercises CPD, CPAP, IBR, MTR, AWP, etc.
• Liaise with regional office, GSSC and I TSS to keep abreast of new initiatives and opportunities to innovate and modernize office operations and to contribute to the collective ICT evolution.

4. Assist in the delivery of results

• Spearhead approved innovation initiatives and work closely with programme staff to facilitate proper implementation;
• Support technical and operational knowledge transfer to programme staff, implementing partners and beneficiaries;
• Study and understand the business requirements, i.e., PPP, RBM, HACT, etc... to improve the delivery of results;
• Advise programme staff to build an expert team to build better relationships with counterparts and implementing partners;
• Support counterparts and implementing partners to build capacity and nurture independence;
• Assist in the selection of training providers and the development of training materials;
• Collaborate with C4D and use their advocacy, outreach and dissemination tools for better utilization of technology to advance delivery of results;
• Support Supply and programme staff to establish local LTAs for ICT-related programme contracts for services and products;
• Provide oversight of providers and third-parties of ICT-related services and products to programme;
• Assist in the facilitation of project management methodologies training and support the application by staff, counterpart and implementing partners.

If you would like to know more about this position, please review the complete Job Description here: Digital Impact Officer Level 2.pdf

To qualify as an advocate for every child you will have… Minimum requirements:

• Education: A Bachelor (First Level) University degree in computer science, software engineering, information technology management or related field is required.
• Work

Experience

• At least two (2) years of relevant professional experience in information technology management in a large international organization and/or corporation is required.
• Skills: Certification and/or proven experience in at least one of these ICT technical competencies (ICT Project Management, Business Analytics, Information Security, ICT Audit and Risk Management, Telecommunications, Networks Information Security, Software Engineering and Programming) is required.
• Language

Requirements

• Fluency in English and Turkish is required.

Desirables:

• Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.

• Relevant experience in a UN system agency is desirable.

• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

• For every Child, you demonstrate...

• UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

• UNICEF competencies required for this post are…

• (1) Builds and maintains partnerships

• (2) Demonstrates self-awareness and ethical awareness

• (3) Drive to achieve results for impact

• (4) Innovates and embraces change

• (5) Manages ambiguity and complexity

• (6) Thinks and acts strategically

• (7) Works collaboratively with others

• Familiarize yourself with our competency framework and its different levels.

• UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespec