Digital Impact Associate

UNICEF

UNICEF Lebanon Country Office works to advance the rights and well-being of children and adolescents through programme delivery, advocacy, partnerships, and operational support in a complex and evolving context. Reliable, secure, and resilient digital services are essential to ensuring business continuity, supporting programme implementation, and enabling effective collaboration across Beirut and field offices.

The Digital Impact Section provides critical ICT and audiovisual services, connectivity, cybersecurity guidance, digital workplace support, and technology solutions that strengthen operational efficiency and support digital transformation. Through timely technical assistance, effective ICT asset and system management, and support for digital solutions and data analysis, the Section helps ensure the continuity of essential services and the responsible use of technology in support of UNICEF’s mission to uphold the rights of every child.

How can you make a difference?

The Digital Impact Associate provides technical and operational support for the delivery and continuity of ICT, audiovisual, connectivity, and digital workplace services across UNICEF Lebanon Country Office and field offices.

The role contributes to ensuring reliable digital services, maintaining ICT systems and equipment, strengthening cybersecurity awareness, and supporting digital transformation initiatives through user assistance, accurate documentation, data analysis, and reporting.

Roles and Responsibilities

• 1. General ICT and User Support

• Provide remote and onsite support to Beirut and field offices for user and connectivity issues, coordinating with office focal points, technical teams, and service providers as required.

• Manage the lifecycle of ICT incidents and service requests assigned through the service management tool.

• Troubleshot hardware, software, Microsoft 365 applications, collaboration tools, printing services, and connectivity issues; escalate unresolved cases and follow up until closure.

• Provide ICT and audiovisual support for virtual, physical, and hybrid meetings, workshops, and events, including the setup and troubleshooting of conferencing systems, displays, microphones, and presentation equipment.

• Configure radio communication devices and maintain accurate distribution of logs.

• Prepare, configure, and maintain telecommunications equipment, including satellite terminals and satellite phones.

• Reinforcing good cybersecurity habits during ICT support interactions, such as password hygiene, phishing awareness, and device hardening practices.

• Support ICT Specialist in any other matter.

• 2. ICT Administration, Documentation and Inventory

• Maintain accurate ICT inventories, asset assignment and return records, stock information, distribution logs, and supporting documentation in line with applicable procedures.

• Support collaboration platforms and digital workplace tools (SharePoint) to ensure continuity and efficiency.

• ‎Maintain and troubleshoot the Cloud Print System, CCTV and Access Control systems, and coordinate routine ‎maintenance with authorized service providers.‎

• Prepare periodic summaries on incidents, service requests, assets, connectivity and operational issues, and highlight matters requiring management attention.

• Support the chief of digital impact section in organizational cybersecurity awareness by monitoring completion rates of Information Security awareness initiatives within the office, following up with users as needed.

• 3. Digital Solutions, system strengthening, data and reporting support

• Support the T4D officer in digital activities including testing, deployment, user support, quality assurance

• Support collection, validation, organization, and analysis of data related to digital transformation and programme technology initiatives.

• Contribute to dashboards, presentations, visualizations and reports that support monitoring, management review and decision-making.

• To qualify as an advocate for every child you will have…

Minimum requirements:

• Education: A university degree in information technology, computer science, information systems, business analytics or another relevant field is desirable.
• Work Experience:
• Minimum 4 years of experience in ICT user support, admin, help desk services or a related area.
• Working knowledge of Microsoft 365, computers, printers and ICT asset and inventory management is required.
• Familiarity with SharePoint, Power Platform tools, audiovisual equipment, networks or digital solutions is an advantage.
• Language

Requirements

• Fluency in English and Arabic is required. Knowledge of French is an ‎asset.‎

Desirables:

• Experience with the United Nations or an international organization is desirable.

• For every Child, you demonstrate...

• UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

• The UNICEF competencies required for this post are…

• (1) Builds and maintains partnerships

• (2) Demonstrates self-awareness and ethical awareness

• (3) Drive to achieve results for impact

• (4) Innovates and embraces change

• (5) Manages ambiguity and complexity

• (6) Thinks and acts strategically

• (7) Works collaboratively with others

• Familiarize yourself with our competency framework and its different levels.

• UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

• UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

• UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include t