Digital Engineering Services and Solutions Customer Engagement and Communications Lead, Vice President

Job title: Digital Engineering Services and Solutions Customer Engagement and Communications Lead, Vice President

About the Role This senior leadership role leads the Digital Engineering Services and Solutions communications strategy across MUFG, focusing on positive change management and international reach. It encompasses brand, identity, engagement and stakeholder management to drive transformation across MUFG business lines.

What You'll Do

• Define, create and implement the Digital Engineering Services and Solutions communications strategy with emphasis on positive change management.
• Direct executive leadership on messaging for global and diverse environments; produce executive communications for board meetings, town halls and committees.
• Lead senior leadership engagement through clear messaging and artefacts; manage communications with Department Heads, Product Owners and Portfolio Manager; adjust plans as needed.
• Develop and drive a structured communications plan for the department; shape customer engagement strategies and drive stakeholder alignment.
• Drive employee engagement through high-impact internal communications.
• Manage primary communications channel governance between Corporate Communications, IT Programme, senior leaders and users.
• Establish and maintain department branding and ensure alignment with enterprise branding guidelines.
• Promote change adoption of new technologies through coordinated communications across channels.

What We're Looking For

• Senior leadership experience in communications, brand, change management and stakeholder management.
• Proven ability to craft executive messaging and communications for board meetings and town halls; experience with reporting artefacts.
• Track record of delivering integrated communications plans with cross-functional teams.
• Strong internal communications and employee engagement skills.
• Excellent stakeholder management across a global organisation.
• Knowledge of branding governance and enterprise guidelines.

Culture and Leadership

• Build a future-focused team and foster MUFG’s inclusive, diverse, values-led culture.
• Promote growth mindset to embrace new technologies and innovations.
• Ensure appropriate communications training across the department.
• Develop strong internal/external relationships to drive collaboration and change.