Digital Delivery Director

Digital Delivery Director

The Digital Delivery Director is accountable for effective, efficient and sustainable delivery of Atos UK&I Digital Services across Digital Applications and Smart Platforms, aligned to business line objectives.

Scope

The role covers assigned services, delivery teams and suppliers, coordinating commitments, improvement and transformation.

It is accountable for outcomes within scope while respecting the formal accountabilities of Account Leadership, Client Delivery, Finance, Commercial, Practices, CTO & Architecture, Security and portfolio or process owners. It operates through clear decision rights, collaboration and transparent governance.

Core Accountabilities

• Delivery: meet quality, service, customer and contractual commitments.
• Performance: manage revenue, cost, margin, forecast, utilisation, leakage, resilience and risk.
• Evolution: modernise through automation, AI, observability, simplification and standardisation.
• Capability: build the people, skills, tools, methods, centres and partner capacity required.
• Strategy: set direction aligned to growth, customer outcomes, financial targets and portfolio priorities.

Responsibilities

• Required Experience, Skills and Leadership Profile

• Senior experience across digital applications, managed platforms, automation, integration, low-code, SAP, ServiceNow, Salesforce and AI-enabled delivery.

• Commercial capability across account growth, renewals, bids, cost optimisation and utilisation.

• Credibility with C-suite clients and senior stakeholders, integrating technology, finance, people and customer priorities.

• Maintain What Is Delivered Today

• Maintain a baseline of services, customers, contracts, obligations, teams, suppliers, tools, finances and dependencies.

• Address delivery gaps, fragility, key-person dependency, fragmented tooling and manual work.

• Manage Financial Performance

• Own the financial baseline, including revenue, cost, margin, forecast, budget, cost drivers and assumptions.

• Align resources and suppliers to targets; challenge leakage, poor utilisation and margin erosion.

• Plan and Evolve the Service

• Maintain a roadmap for near-term improvement, medium-term modernisation and long-term change.

• Apply standardisation, automation, AI, observability and reusable assets where they improve outcomes or cost.

• Understand Technology Trends

• Track relevant Atos and market trends in AI, automation, cloud, cyber, data, platforms and observability.

• Ensure AI and automation are governed, supportable, commercially understood and responsible.

• Build Capability

• Define required skills, capacity, locations, partners, tools, methods and leadership depth.

• Equip teams with standards, playbooks, training, reusable IP and modern engineering capability.

• Set Strategy

• Set and communicate strategy aligned to UK&I objectives and a platform-led, AI-enabled operating model.

• Use delivery evidence to improve propositions, sales, roadmaps and investment priorities.

• Governance and Interfaces

• Run regular governance covering service, finance, risk, customer, resources, improvement and strategy.

• Maintain effective interfaces across account, delivery, finance, commercial, architecture, security, practices, portfolio, HR, partners and customers.

• Success Measures

• Services meet agreed customer, contractual and operational standards.

• Revenue, margin, utilisation, leakage and cost-to-serve are understood and improving.

• Risks, dependencies, decisions and escalation routes are clear and managed.

• Capability and strategy remain aligned to demand, growth, customer and technology priorities.

• At Atos, we want everyone to feel confident and supported throughout the recruitment process. As a proud signatory of the Armed Forces Covenant, Employers Domestic Abuse Covenant (EDAC), and Care Leaver Covenant, we welcome applications from individuals from all backgrounds and life experiences.

• As a Disability Confident Leader, we guarantee an interview to disabled applicants who meet the minimum essential criteria for the role. If you require any reasonable adjustments during the recruitment process, please let us know, and we will ensure the appropriate support is in place.

• We're here to help ensure you can participate fully and showcase your skills and experience