About this role
Job title: Digital Content Specialist
About the Role
AbbVie Canada's Internal Agency, Customer Excellence, is seeking a Digital Content Specialist to design, develop, and deploy digitally engaging assets. The role focuses on interactive tools, web content integration, and multimedia production to support AbbVie's therapeutic portfolio, with emphasis on Veeva CLM and email tools. You will collaborate across functions to drive agility, quality, and continuous improvement while growing the Internal Agency's digital capabilities.
What You'll Do
- Develop, test, and deploy digital content including interactive visual aids and sales tools using CLM-capable platforms and rep-triggered emails.
- Support creation and integration of web and digital content beyond email including content for digital platforms, AbbVie Pro, flipbooks, and emerging digital channels.
- Produce and edit light-format video content using accessible video editing tools.
- Track and report basic content performance metrics to support improvement and reporting.
- Contribute to exploration and adoption of AI-assisted content and creative tools following AbbVie's guidelines.
- Build expertise across core content production tools and stay current with emerging platforms and workflows as proficiency develops.
- Apply basic UX design principles to improve usability and visual quality of emails, CLM aids, and web content.
- Proof, edit, and review content for accuracy and consistency, meet deadlines.
- Coordinate with cross-functional teams to manage and organize assets.
- Communicate project progress and issues to internal/external stakeholders.
- Support evaluation of freelancers' work for quality and alignment with project deliverables.
What We're Looking For
- Post-secondary education in Graphic Design, Interactive Media, Digital Marketing, Communications, UX Design, or related field, or equivalent demonstrated experience. Two years experience in digital content production with exposure to or hands-on experience in at least one: CLM/interactive digital sales aids, web content management, or video/multimedia production. Pharma experience preferred.
- Essential skills & abilities: French and English bilingual proficiency; Proficiency with Adobe Creative Suite or equivalent design tools; Experience with digital content production for email campaigns, web, or interactive media; Ability to work independently, manage multiple concurrent projects, and communicate proactively with stakeholders; Familiarity with CLM platforms and web CMS platforms and video editing experience or asset; Familiarity with AI-assisted content tools and asset management.
- UX design formal training or certification considered an asset.
Nice to Have
- Pharma experience preferred
- UX design training or certification
- Additional familiarity with AI-assisted design tools and emerging platforms.
Compensation & Benefits
- Paid time off: Generous vacation, holidays, personal days, volunteering days.
- Employee stock purchase
- Wellness spending account
- Flexible health insurance
- Retirement savings programs
- Bonus plan
- On-site cafeteria offering subsidized meals
- Hybrid work model – 3 fixed office days and 2 flexible days