Digital Concierge

Digital Concierge

Job Overview

Location

Lekki, Lagos, Nigeria

Salary

NGN 150,000 - 200,000 monthly Employment Type Full-time Work Arrangement On-site Sector Customer Service & Support Experience Level Junior (1-3 years) Application Deadline October 12, 2026

About the Company

My Haire Concierge is a premium service dedicated to managing the digital client experience within the beauty and salon industry. They focus on providing a seamless journey for clients, from their initial online inquiry through to booking, payment, and post-service engagement, ultimately fostering repeat business and loyalty.

The company emphasizes a strong digital presence, utilizing platforms like WhatsApp and Instagram to connect with clients and manage inquiries. Their operational model involves close coordination between digital and studio-based concierges to ensure efficient service delivery and client satisfaction. My Haire Concierge aims to elevate the client experience through organized digital management and personalized service.

Job Description My Haire Concierge is seeking a dynamic and organized Digital Concierge to elevate their client experience.

In this role, you will be the primary point of contact for clients across digital channels, guiding them from initial inquiry to becoming loyal patrons. You will manage online communications, facilitate bookings, and ensure a smooth payment process, directly contributing to sales conversions and client retention.

Your responsibilities will include responding promptly to inquiries, recommending services, verifying payments, and following up with clients to encourage rebooking and repeat business. You will also play a key role in managing digital complaints and maintaining accurate client records.

Additionally, you will contribute to the company's online presence by publishing approved content across social media platforms and managing the content calendar. This role offers a fantastic opportunity to impact client satisfaction and drive business growth in a vibrant digital environment.

Key Responsibilities

• Manage WhatsApp, Instagram and online client enquiries.
• Respond to clients promptly and professionally.
• Understand client needs and recommend appropriate services and products.
• Check appointment availability before requesting payment.
• Communicate approved payment instructions and verify payment evidence.
• Send verified payment and client details to the Studio Concierge for formal booking.
• Drive digital enquiry-to-payment conversion and support online service and product sales.
• Follow up warm leads, post-service clients, rebooking and subscription clients.
• Manage digital complaints and maintain accurate digital client records.
• Publish approved content across social media platforms and maintain an active Stories presence.
• Manage the content calendar and publish studio content, promotions, services and announcements.
• Support ambassador and influencer outreach.
• Provide temporary front-desk coverage when the Studio Concierge is unavailable.
• Complete required daily reports and checklists.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service skills.
• Strong WhatsApp and social media communication skills.
• Sales and conversion ability.
• Excellent follow-up discipline.
• Strong attention to detail.
• Confidence handling payment information.
• Good computer and digital literacy.
• Commercial awareness.
• Strong organisational skills.
• Professional communication style.
• Reliable and punctual.
• Strong ownership and accountability.
• Experience in beauty, salon, hospitality, luxury retail, e-commerce, sales, customer experience or social media is an advantage.