About this role
Digital Concierge
Overview
My Haire Concierge is looking for a digitally savvy, commercially minded and highly organised Digital Concierge to manage the digital client experience, guiding clients from online enquiry to payment, booking, follow-up and repeat business.
Responsibilities
- Manage WhatsApp, Instagram and online client enquiries.
- Respond to clients promptly and professionally.
- Understand client needs and recommend appropriate services and products.
- Check appointment availability before requesting payment.
- Communicate approved payment instructions and verify payment evidence.
- Send verified payment and client details to the Studio Concierge for formal booking.
- Drive digital enquiry-to-payment conversion and support online service and product sales.
- Follow up warm leads, post-service clients, rebooking and subscription clients.
- Manage digital complaints and maintain accurate digital client records.
- Publish approved content across social media platforms and maintain an active Stories presence.
- Manage the content calendar and publish studio content, promotions, services and announcements.
- Support ambassador and influencer outreach.
- Provide temporary front-desk coverage when the Studio Concierge is unavailable.
- Complete required daily reports and checklists.
Requirements
- Excellent written and verbal communication skills.
- Strong customer service skills.
- Strong WhatsApp and social media communication skills.
- Sales and conversion ability.
- Excellent follow-up discipline.
- Strong attention to detail.
- Confidence handling payment information.
- Good computer and digital literacy.
- Commercial awareness.
- Strong organisational skills.
- Professional communication style.
- Reliable and punctual.
- Strong ownership and accountability.
- Experience in beauty, salon, hospitality, luxury retail, e-commerce, sales, customer experience or social media is an advantage.