About this role
The Digital Channel and Customer Experience Lead (m/w/d) position at Zoetis International is based in the United States and focuses on guiding digital channel initiatives and improving the customer experience. The role involves shaping and leading strategies across digital touchpoints to ensure a cohesive and satisfying journey for customers.
Responsibilities
- Develop and implement digital channel strategies that enhance the customer experience.
- Collaborate with cross-functional teams to align digital efforts with broader business goals and maintain a consistent customer journey.
- Monitor and analyze digital performance metrics, deriving insights to drive continuous improvement.
- Lead initiatives to optimize digital touchpoints and overall user experience.
Requirements
- Relevant experience in digital channels and customer experience leadership.
- Strong collaboration, communication, and stakeholder management skills.
- Ability to analyze data, draw actionable conclusions, and translate them into practical improvements.