Digital Business and Growth Specialist

Digital Business and Growth Specialist

Location

Ikeja, Lagos

Employment Type Full-time

Industry Microinsurance Company

Reports To Managing Director

Job Summary

• To drive microinsurance sales, premium income, and customer retention through digital channels and strategic partnerships.
• The role will also supervise the IT team and ensure the availability, security, and reliability of the infrastructure required to support business operations, product launches, and strategic initiatives.

Key Responsibilities

• Develop and execute digital growth, customer-acquisition, sales, renewal, and retention strategies.

• Identify and develop partnerships with fintechs, payment platforms, e-hailing companies, e-commerce businesses, digital lenders, telecommunications companies, and other digital platforms.

• Prepare partnership proposals, business cases, financial projections, commercial offers, and implementation plans.

• Coordinate partner negotiations, due diligence, onboarding, system integration, testing, product launch, and performance reviews.

• Work with relevant teams to develop simple, affordable microinsurance products embedded within partner platforms and customer journeys.

• Manage digital sales campaigns and monitor enrolment, premium collection, policy activation, conversion, renewal, and profitability.

• Supervise the IT team, set priorities and service standards, and monitor performance and incident resolution.

• Ensure the availability and effective maintenance of systems, networks, applications, digital platforms, and other requisite infrastructure.

• Coordinate technology vendors, API integrations, cybersecurity, data protection, backups, and business-continuity arrangements.

• Analyse digital sales, partnership, customer, and system-performance data and recommend improvements.

• Prepare management reports and escalate significant commercial, operational, technology, and compliance risks.

• Key Performance Indicators

• Digital premium and revenue growth.

• Policies sold through digital channels.

• Partnerships signed and activated.

• Customer acquisition, conversion, renewal, and retention.

• System availability and transaction-success rates.

• IT incident-resolution and project-delivery time.

• Timely availability of infrastructure for business initiatives.

• Customer and partner satisfaction.

Qualifications and Experience

• Bachelor’s degree or HND in Information Technology, Computer Science, Business Administration, Marketing, Finance, Insurance, or a related field.
• A master's degree is an advantage
• 3–5 years’ experience in digital business, partnerships, technology management, fintech, insurance, e-commerce, or financial services.
• Experience supervising IT personnel or coordinating infrastructure, digital integrations, technology vendors, and related projects.
• Strong knowledge of digital sales, partnership development, data analysis, project coordination, cybersecurity, and data protection.
• Excellent commercial, leadership, negotiation, communication, and problem-solving skills.

Salary

Very Attractive and Competitive.

Application Closing Date

30th September, 2026.