Digital Adoption and Sales Specialist – RO - MIM Software

Job title: Digital Adoption and Sales Specialist – RO - MIM Software

About the Role The Digital Adoption Sales Specialist plays a critical role in accelerating the adoption and commercial success of digital solutions in Radiation Oncology. This role is responsible for promoting, demonstrating, and managing trials of digital tools and platforms, while driving customer success, satisfaction, and long-term engagement. Working closely with Sales Account Managers and Product Specialist teams, the Digital Adoption Specialist ensures seamless integration of digital solutions into clinical workflows, expands share of wallet within existing accounts, and supports margin growth through value-based selling.

What You'll Do

• Digital Solution Promotion & Trials: Lead product demonstrations and manage digital solution trials to support adoption of molecular imaging or Radiation Oncology software and platforms. Define and execute the trial strategy to maximize impact and conversion. Collaborate with sales and product teams to ensure trials are integrated into broader commercial strategies and lead to long-term adoption. Develop and execute customer engagement programs such as symposium, congresses, hands-on sessions, webinars.
• Customer Success & Engagement: Drive customer success plan and act as the primary point of contact for Molecular digital or/and Radiation Oncology solution users, ensuring high satisfaction, effective usage, and continuous value realization.
• Commercial Enablement: Collaborate closely with Sales Account Managers and Product Specialists to increase the attachment rate of digital solutions in every RTCT, SPECT and PET deal. Demonstrate the combined clinical and operational value of integrating digital platforms with imaging systems to drive synergy across scanner and software sales. Identify upsell and cross-sell opportunities within existing accounts, contributing to revenue growth, margin expansion, and increased share of wallet. Support the sales team with tailored messaging, value propositions, and tools that highlight the strategic benefits of digital adoption in molecular imaging workflows.
• Training & Education Alignment: Ensure customer satisfaction by identifying specific training needs and aligning them with the Clinical Education team. Act as a liaison between the customer and internal training resources to ensure that educational programs are tailored to the clinical and operational requirements of each site. Support the planning and coordination of training delivery, ensuring a smooth onboarding experience and optimal use of digital solutions.
• Feedback & Product Improvement: Gather user feedback and usage data to inform product development and enhancements, acting as the voice of the customer.