Digital Accessibility Coordinator

Agency

Dept of Health and Human Services

Division

SEC OFFICE - INFO TECH - NC FAST

Job Classification Title

Business Systems Analyst I (S)

Position Number

65011752

Grade

NC16 About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The primary purpose of this position is to serve as NC Department of Health and Human Services (DHHS) agency lead for digital accessibility. Their guidance will ensure DHHS is designing usable and easily navigated digital materials. This position provides consultation, training, system review, organize manual testing requests and procurement guidance to ensure all who create digital content web content, documents, and data visualizations) are equipped and trained to meet accessibility standards, provide meaningful user experience and complies with federal and state laws.

This Office of Language and Communication Access (OLCA) is housed within the Division of Services for the Deaf and Hard of Hearing (DSDHH). It has been identified that physical accessibility, language access, communication access, and digital accessibility often overlap. Those four accessibility areas are often separated in State government even though they are often interconnected. The OLCA will leverage DSDHH’s mandated expertise to improve access for all of DHHS and other state government entities. The purpose of the Office being established separately rather than as a program within DSDHH is to allow the scope of this office to focus on communication access and then extend further through the 3 additional access pillars (language, digital, and physical).

The Division of Services for the Deaf and Hard of Hearing's Office of Language and Communication Access is seeking a highly skilled technical professional to serve as the department’s Digital Accessibility Coordinator!

This role serves as the Digital Accessibility Coordinator for the NC Department of Health and Human Services (DHHS) within the newly established Office of Language and Communication Access (OLCA). The office sits under DSDHH but operates statewide to improve four interconnected accessibility areas: communication, language, digital, and physical access. The position ensures that DHHS digital materials—websites, documents, platforms, and data visualizations—are usable, navigable, and compliant with ADA Title II, Section 508, and WCAG 2.1 AA. The role provides expert consultation, training, procurement guidance, and system review to ensure accessibility is treated as a required product feature across the department.

Key Responsibilities

• Act as the primary DHHS contact for digital accessibility, collaborating with IT, Communications, Legal, Data Office, Procurement, and Budget teams.

• Review and evaluate vendor accessibility claims (ACRs/VPATs) and ensure accessibility requirements are embedded in procurement and budgeting.

• Lead digital compliance efforts, audits, and responses to internal/external assessments.

• Conduct manual and automated accessibility testing, including assistive technology and keyboard-only testing, code reviews, and remediation guidance.

• Develop and deliver role-based accessibility training across the agency.

• Support multimedia accessibility (captioning, transcription) and maintain awareness of evolving standards and best practices.

• Assist with legal matters by clarifying WCAG technical requirements when needed.

• Required Competencies

• Deep knowledge of ADA Title II and WCAG 2.1 AA.

• Experience guiding large-scale organizational change and cross-functional project management.

• Strong analytical, communication, facilitation, and conflict-resolution skills.

• Ability to translate accessibility needs into practical training, procurement requirements, and operational improvements.

• Strong understanding of IT architecture, accessibility testing tools, and code-level remediation.

• CPACC or WAS certification preferred.

• Knowledge Skills and Abilities/Management Preferences

• Salary Range: $67,122 - $117,465

• Recruitment Range: $67,122 - $94,000

• Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.

The following Management Preferences are not required, but applicants that possess these skills are preferred:

• 3-5 years experience leading projects with project management skills such as risk assessment and mitigation, scope management, budgeting and resource allocation, time management, and project documentation

• 1-3 years of leading change management

• 1-3 years of stakeholder communication and team coordination

• This position will close at 11:59 p.m. the night before the end date.

• Position is funded in part through federal funds.

• The Division of Services for the Deaf and Hard of Hearing works to ensure that all Deaf, Hard of Hearing, or Deaf Blind North Carolinians have the ability to communicate their needs and to receive information easily and effectively in all aspects of their lives, especially their health and well-being.

• Compensation & Benefits:

• The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

• Visit website for State Benefits

• Supplemental and Contact Information

• The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

• DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

• In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.