About this role
Dialler Specialist and Resource Planner
Job Overview The resource planner is responsible for productivity and resources planning, including scheduling composition for consultants and resource forecasting, to ensure optimal customer service level as per consultation with business partners. The role encompasses the associated systems administration required to ensure that the resources have access to the relevant telephony systems. Focus on all aspects of dialler and CRM administration, monitoring, reporting and analytics.
Qualifications
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Type of Qualification: First Degree
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Field of Study: Information Studies
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Experience Required
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3-5 years minimum experience in a dialler environment where focus was placed on all aspects of Campaign Management (Calling, SMS and Idialler, ISMS, Blaster); analytics; stakeholder management.
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Behavioural Competencies
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Embracing Change
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Generating Ideas
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Making Decisions
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Providing Insights
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Technical Competencies
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Computer literacy – Advanced Excel Skills
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SAS (Coding/forecasting)
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Phyton
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Connex AI
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Calabrio
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AWS
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Salesforce
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Power BI
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Additional Information
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Our Commitment to Diversity, Equity and Inclusion
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Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.