About this role
DevOps Support Officer
We are seeking a DevOps Support Officer to support the monitoring, troubleshooting, deployment, and reliability of our applications and technology platforms.
Key Responsibilities
- Monitor applications, infrastructure, and transactional platforms.
- Investigate and resolve application, database, API, and system issues.
- Perform log analysis, troubleshooting, and root-cause analysis.
- Support application deployments, configuration changes, and UAT.
- Work closely with Developers, DevOps, Infrastructure, and external vendors.
- Maintain operational dashboards, technical documentation, and troubleshooting guides.
- Manage incidents and ensure timely resolution within agreed SLAs.
Requirements
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Experience with Linux/Unix, SQL/MySQL, Apache/Nginx, Git, Bash, REST APIs, HTTP/HTTPS, JSON/XML.
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Knowledge of networking fundamentals, application monitoring, and deployment processes.
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Strong troubleshooting, analytical, and problem-solving skills.
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Good communication and ability to work effectively under pressure.
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Added advantage: Experience in Fintech, VAS, Payments, or Telecommunications, plus exposure to Docker/Kubernetes, CI/CD, Grafana, Prometheus, Zabbix, or ITIL.