DevOps Engineer - KLPTK

Aspire Software is looking for a DevOps Engineer to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

About the job

We’re hiring a DevOps / Platform Operations Engineer to keep our STREAM platform running for publishers worldwide. You are the last line of technical support: when a customer environment is down, a deployment fails, or a CI pipeline breaks, the ticket lands with you.

The work splits into three parts: deep incident response and root-cause analysis across the full stack, from HAProxy and pfSense down to WildFly, Keycloak and Oracle; operating our KDM (Klopotek Deployment Manager) estate – deployments, configuration, and tenant onboarding and offboarding; and migration and modernisation work that makes the platform easier to run.

You’ll work across EU and NA clusters, on-premises and in the cloud, with real ownership from day one – you’re the person who figures out why something broke, fixes it in production, and makes sure it doesn’t happen again.

What You’ll Do

• Own escalated production incidents (P1/P2) from first diagnosis to permanent fix, across load balancers, application servers, identity, databases and batch processes
• Install and update customer environments – new installations, version upgrades, and EBF and patch rollouts
• Run and troubleshoot KDM deployments, including configuration runs, pre-deployment job handling and failed service starts
• Onboard and offboard customer tenants across test and production multitenant environments
• Keep the build and release chain healthy – Jenkins pipelines, GitLab, Artifactory, SonarQube and build hosts – and remove risks such as hardcoded credentials
• Persist every fix in Ansible or KDM configuration instead of applying it by hand, so issues don’t come back
• Drive migration work: KDM to Ansible Automation Platform, GitLab/Jenkins repositories to Azure DevOps, and cloud transformation (Azure, OCI)
• Write incident summaries, handoff documents and Confluence guides so the next engineer solves the same problem in minutes
• Use AI tools daily for ticket triage, log and configuration analysis, and documentation
• How You Work

We’re hiring for mindset as much as skills. The right person for this role:

• Goes for the root cause, not the workaround – a ticket is closed when you know why it happened

• Persists every fix – a change made inside a running container is lost on the next deployment

• Stays calm and methodical under P1 pressure, and communicates status clearly to customers and management

• Reads the whole trail – tickets, linked issues, documentation and logs – before acting

• Leaves every investigation documented, as a runbook, a handoff or a guide

• Embraces AI as a genuine part of the daily craft – and verifies what it produces

• Works independently and stays structured across time zones – prioritises effectively and

• Requirements

• Background in IT Operations, Systems Administration, SRE or DevOps, with real production incident experience

• Strong Linux troubleshooting skills – services, logs, networking, certificates, Docker

• Hands-on experience with Ansible and scripting (Bash, Python)

• Working knowledge of Java application servers, message queues and identity platforms (WildFly, ActiveMQ, Keycloak or equivalents)

• Comfort with reverse proxies and load balancers (HAProxy or similar) and HTTP-level debugging – headers, CSP, TLS

• Experience with Jenkins or GitLab CI and artifact repositories

• Basic Oracle or relational database administration – datasources, connection pools, user authentication

• Proven, hands-on use of AI tools as a core part of your workflow – not just awareness

• Professional-level English, especially written – for tickets, incident reports and documentation

• Nice to Have

• Experience with Klopotek STREAM or KDM

• Azure DevOps, Ansible Automation Platform or large repository migrations

• Azure, AWS or OCI administration

• CheckMK or similar monitoring, and Solr or Elasticsearch

• Ability to read and debug Java code

• Italian or German language skills – useful but not required

• You don’t need to match every technology we use. The ability to learn quickly, dig into unfamiliar systems and fix things properly matters more than an exact stack match.

• What We Value

• Root cause over workaround

• Persisted fixes over manual patches

• Reliability over impressiveness

• Ownership over task execution

• Honest, direct collaboration over hierarchy