Desktop Technician

Job title: Desktop Technician

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

In this hands-on technical role, you’ll help keep essential systems, equipment, and day-to-day operations running smoothly at North Shore Medical Center. You’ll coordinate the transport, setup, and inventory of technical equipment while supporting the secure and efficient operation of key systems. You’ll serve as a go-to resource for troubleshooting and technical support, quickly resolving issues to minimize disruptions and keep teams productive. You’ll also share your technical expertise with colleagues, providing guidance and practical solutions that help ensure reliable, seamless operations.

Essential Functions

-Transport, set up, install, and decommission systems. -Perform tasks in accordance with layout diagrams and project schedules. -Run diagnostic tests on systems; troubleshoot and resolve any technical issues. -Assist customers as needed with technical issues related to computers, Applications, or telecom -Document issues and resolutions effectively and efficiently. -Provide professional, efficient, and effective customer service to the end-user community, focused on routine matters. -Monitor and maintain inventory levels for equipment and accessories.

Qualifications

Education

• High School Diploma or Equivalent required

Experience

• 0-1 years of Customer Service Experience required

• Knowledge, Skills and Abilities

• Ability to multitask and prioritize work demands.

• Good interpersonal and communication skills.

• General knowledge of desktop and laptop computers, printers, and other computing equipment.

• Proficiency with associated technical systems and software.

• Familiarity with Mac OS, Office 365, and common software applications

• Additional Job Details (if applicable)

• Onsite Working Model

• Onsite at North Shore Medical Center // Could provide backup support at any of our other 26 North Shore Clinics when needed

• Daily Schedule: M-F 6:30am - 3pm EST

• On Call once every 8 weeks to respond to urgent tickets and outreach to On Call Pager.

• Remote Type

• Onsite

• Work Location

• 81 Highland Avenue

• Scheduled Weekly Hours

• 40

• Employee Type

• Regular

• Work Shift

• Day (United States of America)

• Pay Range

• $19.81 - $28.30/Hourly

• Grade

• 3

• At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

• Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Applicants who require accommodation in the job application process may contact Human Resources.