Desktop Support Technician

Desktop Support Analyst

Position Summary

We are seeking a Desktop Support Analyst to provide hands-on support to employees in a fast-paced, professional environment. This person should be comfortable taking ownership of common Windows, Microsoft 365, hardware, and connectivity issues and resolving them with minimal guidance.

The ideal candidate has 2 to 5 years of direct end-user support experience, strong troubleshooting skills, and a genuine interest in delivering reliable, responsive desktop support. This is a full-time, onsite position in New York City.

Key Responsibilities

• Provide desk-side and remote technical support to employees

• Diagnose and resolve Windows 10 and Windows 11 issues, including login, application, performance, and device problems

• Troubleshoot Microsoft 365 applications, particularly Outlook, Teams, OneDrive, Word, Excel, and PowerPoint

• Install, configure, deploy, and support desktops, laptops, printers, docking stations, and other peripherals

• Resolve account lockouts, password resets, access issues, and basic permissions requests using Active Directory or Microsoft Entra ID

• Assist with endpoint setup and management using Microsoft Intune or a similar platform

• Manage incidents and service requests in ServiceNow or a comparable ticketing system

• Troubleshoot basic VPN, Wi-Fi, and network connectivity issues, escalating more complex problems when appropriate

• Support new-hire setups, equipment replacements, system upgrades, and technology rollouts

• Document troubleshooting steps and resolutions in the ticketing system

• Provide patient, professional support to employees with varying levels of technical knowledge

Required Qualifications

2 to 5 years of hands-on desktop support or end-user IT support experience

Strong practical experience troubleshooting Windows 10 and Windows 11 in a business environment

Hands-on experience resolving Microsoft 365 issues, especially Outlook and other commonly used Office applications

Ability to independently diagnose and resolve common hardware, software, account, and connectivity issues

Working knowledge of Active Directory or Microsoft Entra ID

Familiarity with Microsoft Intune or a comparable endpoint management platform

Experience using ServiceNow or a similar ticketing system

Experience setting up and troubleshooting laptops, desktops, printers, and peripherals

Strong communication skills and a service-oriented approach

Ability to work onsite in New York, NY, Monday through Friday

Preferred Qualifications

Experience supporting Teams, OneDrive, and SharePoint Online

Experience providing executive or VIP support

Experience in a corporate or enterprise environment

Exposure to mobile device management

Familiarity with ITIL-based support processes

Position Details

Job Title: Desktop Support Analyst

Job Type: Full-time

Salary: $80,000 to $90,000 per year

Schedule: Monday through Friday, 40 hours per week

Work Location: Onsite in New York, NY