About this role
Description
-
Quantum Sky is searching for a Desktop Support Level III to join our team in Westover, MA. This is a complex, multi-year contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services.
-
Responsibilities:
-
Diagnose and resolve customer reported system incidents, problems, and events.
-
Administer accounts, network rights, and access to systems and equipment.
-
Troubleshoot system hardware and software.
-
Identify possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
-
Knowledge of systems administration concepts.
-
Knowledge of the operations and processes for incident, problem, and event management.
-
Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs]).
-
Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.
-
Develop a trend analysis and impact report.
-
Leverage knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.
-
Support iOS and Android Operating Systems and VMware WorkspaceOne Mobile Device Manager
-
Troubleshoot VMware WorkspaceOne enrollment issues.
-
Troubleshoot VMware WorkspaceOne Application Assignment issues.
Qualifications
-
Required:
-
Three or more years of experience managing network modernization work or system projects of similar scope and complexity.
-
Experience as a desktop support technician or equivalent.
-
Capabilities needed to deliver in-person and remote IT aid.
-
Fantastic installation, diagnostic, upgrade, and restoration abilities.
-
Knowledge of iOS and Android Operating Systems
-
Knowledge of VMware WorkspaceOne Mobile Device Manager
-
Troubleshoot VMware WorkspaceOne enrollment issues and VMware WorkspaceOne Application Assignment issues.
-
Excellent vertical and lateral thinking.
-
Superb time management skills.
-
Clear written and verbal communication.
-
Knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.
-
Forbearing, flexible, and supportive
-
ACTIVE IAT II Security Plus + Certification
-
Provide onsite support in Westover, MA
-
Clearance:
-
Active DoD Secret clearance
About Quantum Sky
Compensation
- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The hourly range for this position is typically between $25-$27/HR. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits
-
Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
-
The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it.
-
At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky?
-
Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.